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Sticky Note

123 Day Returns

Some things don't turn out quite as we expect.

If you are unhappy with your purchase, you change your mind, or you want to swap it for something else, you can return any item within 123 days of placing the order. We will exchange or refund it; no matter the reason.

We only ask that the kit is fit for resale. This means that it must be unused, in its original packaging, and in original condition. If the item is not fit for resale, you may not get a full refund.

Return postage is free if you send your parcel from within the UK. For large items such as bouldering mats and Double Dozers, contact us to organise the return.

Details:

  • Items must be fit for resale, unused, undamaged, in their original condition or packaging.
  • If item is not fit for resale, you may not get a full refund.
  • Return postage from within the UK is free.
  • Return postage from outside the UK is at your cost.
  • Free return postage may be available to international PayPal customers using the PayPal returns service.

How to return unwanted items

Please enclose a completed returns form, otherwise we won't be able to process your return.

There are two ways that you can return your unwanted items to us.

1. Royal Mail Tracked: drop off at a post office to return free of charge.

2. Collect+: Return your parcel using a network of over 6,000 local stores for £4.49.

To return your item(s):

  1. Box up your unwanted goodies, ensuring that they fit the dimensions noted below. Please remember to enclose your returns slip.

  2. For the Royal Mail Tracked service, visit http://rm.alpkit.com to generate your label. For the Collect+ service, visit www.collectplus.co.uk/alpkit to purchase your label.

  3. Stick the label onto the outside of your package.

  4. Royal Mail Tracked: Pop down to the post office to post your item. When sending your item you should ask for a Certificate of Postage. This proves that the item is in the hands of the Royal Mail and will help you to make a claim if it gets lost. If items are small enough, you can post them in a post box. However, you will not receive proof of postage.

  5. Collect+: You can drop your parcel off of any of the 6,000 local stores in the Collect+ network, open early til' late, 7 days a week. The shopkeeper will scan your parcel and give you a receipt with a unique reference code. This code can be used to track your parcel's progress on the Collect+ website.

  6. If items are large, for example Double Dozers and bouldering mats, get in touch with us to organise the return of your item.

Please note: The free service is only valid within UK addresses. Normal delivery time is 48 hours. If items are damaged you may not be entitled to a full refund.  For large items such as bouldering mats and Double Dozers, give us a call to organise the return.

Package dimensions for Royal Mail

  • Boxes must be less than 20kg and smaller than 61 x 46 x 46 cm.

Tubes must be less that 20kg and the length plus twice the diameter must not exceed 104cm, with the greatest dimension being no more than 90cm.

Package dimensions for Collect+

  • Parcels must be less than 10kg and smaller than 60 x 50 x 50 cm.

 

Faulty items

If the product has failed due to a manufacturing defect we will replace or repair it at our expense. Please contact us to arrange return of the item, this allows us to deal with your return more efficiently. Once you have contacted us, we will then instruct you how to return the item.

Download a pdf returns form.

For international returns please see our international shipping page.

PayPal free international returns

PayPal is currently offering free return shipping for customers that have paid using PayPal. To find out more and activate this service, please click on the link below.

Created: Dec 15, 2010

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