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Shipping

We aim to despatch all orders (with the exception of bikes and custom orders) placed before 2pm Monday - Friday the same day.

UK Shipping

How we get your goodies to you within the UK.

International Shipping

How we get your goodies accross the sea to your door.

Tracking

Keep track of your delivery with tracking information.

CHRISTMAS SHIPPING DATES 2019

Avoid stress and order as soon as possible; that way we have time to sort out anything that the festive period throws our way.

Exceptions also include UK custom-made products, so if in doubt check with us before ordering. Don't forget we offer 123 Day Returns (Free postage in the UK), so don't worry if you order the wrong size!

Emails and phones are open on Christmas Eve but will be closed Christmas day, Boxing Day and New Years day.

UK Inland Service

This is the one that will effect most people as it includes UK inland destinations.

Friday 20th December - Royal Mail 24, Royal Mail 48 and 48 Tracked

This is the last day where you can get our standard 24 and 48 hour delivery.


Monday 23rd December - Royal Mail Special Delivery Guaranteed
Oh dear you are down to the wire.. This is the last day you can use our £6.00 Special Delivery/ Post Boost option for deliveries within the UK. If you order before 2pm we will ship out the same day for a next day pre 1pm delivery. Remember someone will have to sign for it and not all areas in the UK are actually next day. Checkout which postcode areas are next day on the Royal Mail website.

Parcelforce Deliveries

For large items such as bike frames, double dozers, and bouldering mats.

Friday 20th December - Parcelforce express48 large

This is the last day that you can use our standard delivery for large items.

Friday 23rd December - Parcelforce express 24

Woah there, you are really living life on the edge! This is the last day that you can use our next day delivery for bulky items.

ParcelForce website

International Standard:

Monday 9th December
Africa, Asia, Caribbean, Central and South America, Far and Middle East

Tuesday 10th December
Cyprus, Malta

Wednesday 11th December
Eastern Europe (except Czech Republic, Poland and Slovakia)

Thurday 12th December
Australia, Greece, New Zealand and Turkey

Friday 13th December
Canada, Czech Republic, Finland, Italy, Poland, Sweden, USA

Monday 16th December
Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland

Wednesday 18th December
Belgium, France, Ireland, Luxembourg

UK DELIVERIES

STANDARD 48 HOUR (NOT GUARANTEED)
Free with orders over £15.00. Orders under £15.00, £2.49.

Small Items - up to 750 g and no larger than 35 x 25 x 2.5 cm
This is generally used for smaller items and should fit through your letterbox. No need to wait at home and no signature required, you'll find your goodies on the welcome mat when you get home.
Service: Royal Mail Large Letter - Target delivery time 2- 3 days from despatch*

Medium Items - up to 20 kg and no larger than 61 x 46 x 46 cm
If your order won't quite fit into a large letter but is under £65.00, we will usually send it through the standard parcel service. If nobody's home to take the delivery the postie will leave a note, you'll be able to collect the parcel from your local Post Office. If you know you won't be in you can request that the parcel is left with a neighbour. Just let us know in the notes field when you place your order, we'll pass your instructions on to Royal Mail.
Service: Royal Mail 48 - Target delivery time 48 hours from despatch*

Large and Bulky Items - up to 30 kg
Larger items such as Dozers and bouldering mats and bikes will be sent via Parcel Force 48. If nobody's home to take the delivery the postie will leave a note, you'll be able to collect the parcel from your local Post Office. If you know you won't be in you can request that the parcel is left with a neighbour. Just let us know in the notes field when you place your order, we'll pass your instructions on to Royal Mail.
Service: Parcel Force 48 - Target delivery time 48 hours from despatch*

* Even though the vast majority of our parcels will arrive within the target delivery window, these are not guaranteed services. If you need a faster service please consider the following alternatives to boost your post.

NEXT DAY (NOT GUARANTEED)
£2.99 selectable in the checkout.

Your order will be shipped on a 24 hour (not guaranteed service). If nobody's home to take the delivery the postie will leave a note, you'll be able to collect the parcel from your local Post Office. If you know you won't be in you can request that the parcel is left with a neighbour. Just let us know in the notes field when you place your order, we'll pass your instructions on to Royal Mail. There is an extra £6 charge for Saturday delivery.
Service: Royal Mail Tracked 24, Parcel Force Express 24 - Target delivery time 48 hours from despatch*

NEXT DAY BEFORE 1PM
£6.00 selectable in the checkout.

For when time is of the essence, this paid-for service is available to most UK customers. Somebody must be in to sign for the delivery. The service is also postcode dependent, we advise getting in touch to check delivery speeds before placing an order if you live in the Highlands or across the sea. Small items are sent with Royal Mail Special Delivery and larger items are sent with Parcel Force, depending on dimensions. There is an extra £6 charge for Saturday delivery.

Service: Royal Mail Special Delivery (pre 1pm), Parcel Force Express AM

SATURDAY DELIVERY
£12 selectable in the checkout.

Saturday delivery is not possible at some businesses including estate agents, banks, post offices, building societies and jewellers. Saturday guaranteed delivery is not available to Herm, Sark and Alderney. For the latest info visit the Royal Mail Special Delivery page.

EUROPEAN AND INTERNATIONAL DELIVERY

We send small items using Royal Mail International. These will take 5-7 working days to arrive in most European countries, you will have to sign to receive the goods. Larger items, including crash pads, go by courier.

BFPO DELIVERIES

We have no problem sending orders to BFPO addresses, however it is not guaranteed that we can despatch your order VAT free.

Within the EU: Please select United Kingdom as your country and BFPO as your county, order as normal using either the online store or telephone. If your BFPO address is eligible for VAT exempt sales you must email us a copy of the VAT exemption form signed by your CO. We will despatch the goods once we have received the form.

Outside the EU: If your BFPO address is outside the EU you will not be charged VAT. However, if it is not obvious that the destination is outside the EU, we will need a copy of a VAT exemption form signed by your CO. We will not ship orders until we have received this form.

The following BFPO addresses are subject to VAT – BFPO 6, 8, 15, 49, 105 to 150, 801 to 825 and all BFPO ships. All remaining BFPO addresses are exempt from tax under article 77/388/EEC. To meet the regulations imposed on us by the Inland Revenue you will need to post a copy of the exemption form to the address listed below. Customs & Excise in Rheindahlen have advised that this form can be obtained from most Messes or can found in SOBAG 5205 Annex C. As soon as we receive this form we will credit the Tax back to the account initially charged.

Where is my Order?

The vast majority of our parcels get delivered on time without a problem, however from time to time - usually when you are going away on a trip or need that Christmas present on the 24th things can get a bit stressfull.

Please check your order confirmation email. It will include an expected delivery date, and if it was sent on a tracked service it will also include a tracking number.

Unless it was sent on a guaranteed service the due date is an estimate and Royal Mail will consider an item as lost after:

48 hour post: 10 working days after the due date
Special Delivery Guaranteed: 5 working days after the due date
International (EU): 20 working days after the due date
International (World): 25 days after the due date

Delays in customs

Occasionally international orders can get held up by the border authorities. In this case we should receive a request from the courier for further paperwork and we may have to contact you again for further information.

Packaging

In order to cut down on waste material it is our policy to put as much information as we can on our website . For this reason products are very rarely individually packaged, if at all. For the vast majority of our customers this is not a problem, but if you are buying pressies for someone else and expecting plush packaging think again. In essence, you get the product but you don't get packaging.

We try to ensure all the instructions you need are on the website and on the product page - but if you can't find anything or would like some more information, drop us an e-mail or give us a call - 01773 417 007

If you are ordering a present let us know if the notes field on your order and as long as we are not super busy we will try our best to make it look as nice as possible. During peak times such as Christmas this may not be possible - but you can always ask.......

We've been flying over mountains and drawing rings around the world since way back in 2005. The world is our oyster, or so we like to think.

To enjoy a bit of Alpkit in your corner of the world, please read the list of delivery destinations below.

All shipping options are offered as part of the checkout process based on the items you have in your basket. Shipping charges are as described below so you will always know what you'll pay for your order. You will be able to view small and medium-sized tracking information in the Tracking Portal. Oversized parcels will go via DHL or DPD. You will receive tracking information in your despatch confirmation email.

We accept Sterling, Euro or US dollar payments, you can select these by changing the currency at the top right-hand corner of the page.

What is an oversized parcel?

An oversized parcel is where the max length + width + height = over 150cm

Products which have to be sent in an oversized parcel include:

All full bike builds
All bike frames
Mujo bouldering mat
Origin bouldering mat
Double Dozer sleeping mats

Republic Of Ireland

Free shipping on all parcels over £50 other than bulky items.

All orders placed before 2 pm are shipped the same day using Nightline, except Bulky items which are sent using DHL. You can see your parcel carrier and tracking information in the Tracking Portal you should receive your parcel within 6 days.

Our shipping charges are no more than:

Free shipping for all parcels over £50 other than oversized items (bikes, wheels, bike frames, sleeping bags and bouldering mats).
£4.95 for all parcels below £50, other than oversized items.
£10 for bouldering mats, sleeping bags, wheels, bike frames
£20 complete bikes

Import and Customs Charges when ordering from the Republic of Ireland

The are no additional import or customs charges when ordering from within the Republic of Ireland.

Please select euros at the top right-hand corner of the page to pay in euros. You can also pay in sterling or US dollars.

European Delivery

We deliver to the following EU countries: Andorra, Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovak Republic, Slovenia, Spain, Sweden and Switzerland.

All orders placed before 2 pm are shipped the same day using a tracked delivery service. Couriers can vary depending on item, weight and country. You can see your parcel carrier and tracking information in the Tracking Portal you should receive your parcel within 5-11 days on average.

Examples of Couriers within the EU:

Country Parcels up to 2kg Mid size Parcels Oversize Parcels

Belgium

Bpost Bpost DHL
Finland Bpost
France La Poste Signed Colissimo DHL
Germany DHL/DPD (address dependant) DHL/DPD (address dependant) DHL/DPD (address dependant)
Italy Post NL Bartolini DHL
Netherlands Post NL Post NL DHL
Poland DPD
Spain Correos Correos DHL

*Please be aware this is subject to change

Our shipping charges are no more than:

Free shipping on all parcels over £70 to Germany and France (excluding oversized parcels such as bikes, wheels, bike frames, sleeping bags and bouldering mats)
£7.20 for all parcels (excluding oversized parcels).
£15 for bouldering mats, sleeping bags, wheels, bike frames
£25 complete bikes

Import and Customs Charges when ordering from the European Union

The are no additional import or customs charges when ordering from within the European Union.
Please select euros at the top right-hand corner of the page to pay in euros. You can also pay in sterling or US dollars.

United States and Canada

We offer free shipping to the US and Canada on all parcels over £100. All orders placed before 2 pm are shipped the same day using USPS, BPOST or DHL. You can see your parcel carrier and tracking information in the Tracking Portal. You should receive your orders within 5-10 days.

When placing an order for delivery to the US, we remove the British sales tax of 20%. To show our prices to the US, please select 'UNITED STATES' as the shipping destination in the drop-down box at the top of the page. You can also view prices and pay in US dollars by selecting the USD currency option.

Examples of US Courier Services

Parcels up to 2kg Mid size Parcels Oversize parcels
USPS BPOST Partner DHL

*Please be aware this is subject to change

Our shipping charges to the US are no more than:

Free shipping on all parcels over £100 other than oversized parcels (bikes, wheels, bike frames, sleeping bags and bouldering mats).
£10 shipping for all parcels below £100 other than oversized parcels.
£30 for bouldering mats, sleeping bags, wheels, bike frames
£66 complete bikes

Import and Customs Charges when ordering from the United States

The US Customs Duty Threshold is $800 (and $100 for gifts). Therefore, orders under $800 (and under $100 for gifts) are free from duties and import taxes. The customs territory of the US includes the 50 US States, the District of Columbia, and Puerto Rico.

That's right, if your order is for less than $800 then there is no duty or import taxes when ordering from the USA. The price you see is the price you pay.

Orders over $800 (and over $100 for gifts) are subject to duties and import taxes, which must be paid by yourself. Unfortunately, we have no control over these charges. We are unable to reimburse any costs incurred regardless of the circumstances.

As a guide, duties and import taxes are made up of the components below. For official advice, visit the US Customs and Border Protection website internet purchases information.

Import Duty rates calculated on the value of each product within your order, not just on the order value above $800 duty threshold. Rates vary by product, but rates for popular products include Cycle Parts at 10%, Road Bikes at 11%

Merchandise Processing Fee (MPF) for orders under $2,500 this is typically $2-9 per shipment.
Sales Tax is not automatically charged on imported goods. However, Customs and Border Protection (CBP) declarations are made available to state tax representatives that may claim state taxes from yourself.
Payment deferment is a handling fee charged by express couriers to pay for customs brokers who expedite imports and deliver straight to your door. This charge is typically $6.50, but can vary and we have no control over this charge.

We cannot declare a lower invoice amount or make any other false declarations for customs purposes.

Rest of the World

We deliver worldwide!

All orders placed before 2 pm are shipped the same day using a relevant courier, you can see your parcel carrier and tracking information in the Tracking Portal. You should receive your orders within 5-11 days. Oversized parcels will go via DHL or DPD. You will receive tracking information in your despatch confirmation email.

Sales Tax
When placing an order for delivery outside the European Union, we remove the British sales tax of 20%. To show prices for delivery outside the European Union, please select 'REST OF WORLD' as the shipping destination in the drop-down box at the top of the page. You can also choose to pay in US dollars, Euros or sterling by choosing a currency option in the drop-down box at the top right hand of this page.

Examples of Courier Services:

Country Parcels Under 2kg Mid Sized Parcels Oversized Parcels
Australia AUS Post DAI Partner (over 5kg) DHL
New Zealand Bpost DPD DHL

*Please be aware this is subject to change

Our shipping charges are no more than:

£10 for all parcels to any worldwide destination excluding bulky items (bikes, wheels, bike frames, sleeping bags and bouldering mats).
£50 for bouldering mats, sleeping bags, wheels, bike frames
£99 complete bikes other than Australia, New Zealand, Argentina, Brazil, Chile and South Africa
£149 complete bikes to Australia/New Zealand
£199 complete bikes to Argentina, Brazil, Chile and South Africa

Customs and Import Charges

You are responsible for the customs or import duties paid once the parcel reaches your country. We have no control over these charges and they vary from country to country. We cannot declare a lower invoice amount or make any other false declarations for customs purposes.

Please contact your local customs office to find out current charges before placing your order, this will prevent any unexpected costs you may not have considered.

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