Essentially, a bunch of promises we make to you...
ALPKIT® ALPINE BOND
If one of our products does not meet your expectations upon delivery, or if during its lifetime does not live up to the demands placed upon it, please return it to us for repair, replacement or refund. If the problem is our fault then we will do this to your satisfaction. If it’s your fault then we will help out the best we can.
Our products are designed to perform and to last. But just in case, they’re also warrantied against defects in materials and workmanship. At the end of the day, we want to make sure we're looking after you the best we can.
When you purchase a product from us it will be covered by one of these four warranties...
3 Year Alpine Bond
The minimum cover you can expect on all Alpkit, Sonder and Love Mud brand products.
5 Year Alpine Bond
Covers our Sonder alloy and carbon frames.
10 Year Alpine Bond
Covers our Sonder Titanium frames.
25 Year Alpine Bond
Covers our UK made luggage, bags and pack.
How to claim
Call us on 01773 417007 or contact us online using our contact form at www.alpkit.com/support
All Alpkit, Sonder and Love Mud products are also protected with ...
If you are not happy, change your mind or want to swap your unused product for any reason, you can return it within 123 days of placing the order. We will exchange or refund it no question (just send it back to us with a completed returns form enclosed.
If you are in the UK, the returns postage is also free. Read more about free UK returns.
Accident Damage Discount
We all know accidents happen. If you happen to tear your jacket, crash your new bike or the dog jumps through your new tent we will offer you a discount on a new replacement item. This can be 50% within the first month of purchase to 10% within 36 months. Unfortunately damage from normal use, wear and tear does not apply. Contact us to claim.
AK Repair Station
If a product is damaged we will do what we can to repair it. We strive to make products you can pass on to the next generation but there may be a small charge for the repair. We can make simple running repairs in our Hathersage Store, or, if it is more complicated, return it to AKGHQ for the attention of one of our skilled makers.
Repairs and Returns
- How we ship our products
- International orders - Ordering from outside the UK
- Finance Options
- Bulk Orders and what discounts are available
- Pre-Orders items - what are they and when will you get them?
- Ordering Custom Products
Help with your order
- When will you get your bike?
- Common bike upgrades
- Bike and frame weights
- Cycle to Work Schemes
- Bike Hire and Demos
- International Shipping