ALPKIT® ALPINE BOND
We design, manufacture and source the best outdoor gear we can and sell it direct to you.
It is not complicated, our Alpine Bond is quite simply a bunch of promises we make to you. Our products are designed to perform. Our products are warrantied against defects in materials and workmanship. We operate to the highest customer service standards.
When you purchase a product from us it will be covered by one of these 4 warranties:
3 Year Alpine Bond
The minimum cover you can expect on all Alpkit, Sonder and Love Mud brand products.
5 Year Alpine Bond
Covers our Sonder alloy and carbon frames.
10 Year Alpine Bond
Covers our Sonder Titanium frames.
25 Year Alpine Bond
Covers our UK made luggage, bags and pack.
If during the Alpine Bond warranty period of your product:
1. you are not happy, change your mind or want to swap your unused product for any reason, you can return it within 123 days of placing the order and we will exchange or refund it no question. If you are in the UK the return postage is also free. Read more.
2. a product failure is due to a manufacturing fault you can return it for free repair, replacement or refund, whichever is the most convenient for you. Read more
3. a product is damaged and it’s your fault we will do what we can to repair it. We strive to make products you can pass on to the next generation but there may be a small charge for the repair and you will have to cover the postage costs.
4. a product is beyond repair we will offer you a discount on a new replacement item. The scale of the discount is determined by us, and you will have to send the product back to us so that we know it is out-of-circulation. Damage from normal wear and tear does not apply. Read more
How to claim
Call us on 00 44 1773 417 007 or contact us through our website at http://www.alpkit.com/support
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All about shopping at Alpkit
- Accident replacement scheme
- Kilimanjaro Kit List: What to pack
- Alpkit Finance Options
- Keeping up with the exchange rate fluctuations
- Where does it come from? Alpkit gear sourcing
- Can I swap a product in a bundle?
- SagePay US State Abbreviations and US State Postal Codes
- PayPal Payments
- Club or Group Discounts
- Website Problems
- Placing an order
- Shipping Options
- 123 Day Returns