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Alpine Bond

Essentially, a bunch of promises we make to you...

ALPKIT® ALPINE BOND

If one of our products does not meet your expectations upon delivery, or if during its lifetime does not live up to the demands placed upon it, please return it to us for repair, replacement or refund. If the problem is our fault then we will do this to your satisfaction. If it’s your fault then we will help out the best we can.

Our products are designed to perform and to last. But just in case, they’re also warrantied against defects in materials and workmanship.  At the end of the day, we want to make sure we're looking after you the best we can.


When you purchase a product from us it will be covered by one of these four warranties...
3 Year Alpine Bond

The minimum cover you can expect on all Alpkit, Sonder and Love Mud brand products. 

5 Year Alpine Bond

Covers our Sonder alloy and carbon frames.

10 Year Alpine Bond 

Covers our Sonder Titanium frames.

25 Year Alpine Bond

Covers our UK made luggage, bags and pack.

 

How to claim

Call us on 01773 417007 or contact us online using our contact form at www.alpkit.com/support


All Alpkit, Sonder and Love Mud products are also protected with ... 
Free Returns

If you are not happy, change your mind or want to swap your unused product for any reason, you can return it within 123 days of placing the order. We will exchange or refund it no question (just send it back to us with a completed returns form enclosed. 

If you are in the UK, the returns postage is also free. Read more about free UK returns

Accident Damage Discount

We all know accidents happen. If you happen to tear your jacket, crash your new bike or the dog jumps through your new tent we will offer you a discount on a new replacement item. This can be 50% within the first month of purchase to 10% within 36 months. Unfortunately damage from normal use, wear and tear does not apply. Contact us to claim.

AK Repair Station

If a product is damaged we will do what we can to repair it. We strive to make products you can pass on to the next generation but there may be a small charge for the repair. We can make simple running repairs in our Hathersage Store, or, if it is more complicated, return it to AKGHQ for the attention of one of our skilled makers. 

Updated: Mar 23, 2011