Support Centre
Welcome to the Alpkit support centre. Here you can find answers to your questions about our products and services.
Ashleigh, Elly, Amanda, Tom, Josh, Caroline and Rachel! Proud to have been voted TGO Online Retailer 2018, 2017, 2015, 2014 and 2012..
Orders & Payment
Popular Guides
Sonder Bikes
Stock Updates
Technology
Alpine Bond product warranty
All our products are warrantied for 3 years against defects in materials or workmanship. If anything is found to be defective against this warranty we will repair or replace it at our discretion. If it’s your fault we will help out the best we can. Normal wear and tear, misuse, alteration or abuse are not covered.
Repairing your kit
Gear you'll love for longer... Every piece of kit we design is measured against this simple statement. We make gear that lasts - all we humbly ask of you is for an occasional bit of care and the odd bit of post epic maintenenance. Our Repair Station in Hathersage can help you about with some of the most common repairs. Check out the price list here.
Donating your used kit
If you no longer need your kit any longer you can pass it on and give your gear a second life. Bring it along to one of our stores or post it back to us thanks to support from the Alpkit Foundation. We carefully select charity partners to distribute the kit collected through our Continuum Project. Find out how you can donate your kit.
Support the AK Foundation
Are you wanting to know a bit more about the Alpkit Foundation? Perhaps you are thinking of applying for a charitable donation, making a donation or even offering your services just like Boulder Adventures. The Alpkit Foundation has supported over 200 projects and counting. Find out more
How to get in touch
Email us
We keep an eye on email between 8 - 5.30 Monday to Friday (Tuesday 10-5.30). We provide limited coverage over the weekend and we are closed bank holidays. Click the little red icon at the bottom of your screen to get in touch or fill in the form on this page. If one of our support heroes is available immediately your email will turn into a live chat.
Alpkit Global HQ
Units 12 - 14 Oak House
Moorgreen Industrial Park
Engine Lane
Newthorpe
Nottingham
NG16 3QU
Ring us
Lines open between 9 - 5.30 Monday - Friday (Tuesday 10-5.30) on 01773 417007.
Don't forget our stores, they are also open weekends!
Ambleside (01539 454954), Hathersage (01433 730930), Keswick (01768 721287) and Gateshead (0191 603 0939)..
Email us
..ask us and squeeze the most out of your Alpkit Experience. We will reply to all emails.
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