Welcome to the Alpkit support centre. Here you can find answers to your questions about our products. If you cannot find the answers you are looking for then please do ask us a question. Izzy, Jay and Ashleigh.
..and squeeze the most out of your Alpkit Experience. We will reply to all emails. If you do not receive a reply by the next working day assume your email has been lost in space and drop us another mail or give us a call.
Tel: 01773 417007
Alpkit Global HQ
Units 12 - 14 Oak House
Moorgreen Industrial Park
Monday - Friday, 9am - 5.30pm
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Please note that times are estimated, and may change due to unforseen circumstances.
|Sleeping Bags||Entire range being re-developed||In re-development: new range due early 2015||On Time|
|Tents||Kangri / Zhota / Heksa on order expected summer 2015.||On Time|
|Sleeping Mats||New||February 2015||New range designed, updated and in production. Expected Spring 2015.||On Time|
|Prism Head Torch||New||May 2015||New 550 lumen head torch coming soon||On Time|
Disclaimer: We try to be as transparent as we can with expected delivery dates however in doing so we do expose ourselves to disappointing if things do not go to plans. These dates are subject to many factors changes out of our control. These reasons can be bad weather at sea, short delays in customs to longer delays caused by entire shipments being rejected, a factory surprising us with a new colour or even a factory going bust - it has happened. If the success of your trip or expedition is reliant on a certain product you should consider the consequences of late delivery.
Advanced Orders? We do not take advanced orders. Shipping schedules can change, last minute production runs get delayed... in short there are many factors we cannot control and we do not want to have your money stuffed down the back of our sofa.
If your Alpkit product goes wrong or you not happy with it and it is our fault then we will sort the problem out, if it went wrong and it was your fault then we help you get it repaired in the most appropriate way and cost. Sending us an email, or giving us a ring will help ensure that you are without your product for the shortest possible time.
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