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Support Centre

Welcome to the Alpkit support centre. Here you can find answers to your questions about our products. If you cannot find the answers you are looking for then please do ask us a question. Izzy, Jay and Ashleigh.

Ask us a question

..and squeeze the most out of your Alpkit Experience. We will reply to all emails. If you do not receive a reply by the next working day assume your email has been lost in space and drop us another mail or give us a call.

support@alpkit.com

Tel: 01773 417007

Alpkit Global HQ
Units 12 - 14 Oak House
Moorgreen Industrial Park
Engine Lane
Newthorpe
Nottingham
NG16 3QU

Monday - Friday, 9am - 5.30pm

Product Stock Notifications

To keep up to date with product news and arrivals sign up to our newsletter. Alternatively, you can follow us on Twitter (@alpkit) or 'like' us on Facebook (www.facebook.com/alpkit).

Arrivals Board

Please note that times are estimated, and may change due to unforseen circumstances.

ProductOptionETANotesStatus
Kraku and new stovesAll coloursSeptember 2014Our factory has confirmed production of our next batch of Kraku stoves so we're hoping we should have new stock by late September at the latest. We do not operate a reservation system but we have lots coming and we are certain we will have enough to fulfil initial demand. On Time
Titanium pots and pansOctober 2014We are replacing MytiMug and MytiCup with 2 new products. We have taken feedback from our team, staff and customers and used it to tweak the established designs and improve the range's usability. This stock will be arriving on our shelves by late September. We do not operate a reservation system but we have lots coming and we are certain we will have enough to fulfil initial demand. On Time
KangaSeptember 2014Sourcing new components. On Time
HunkaAll coloursOctober 2014 On Time
Gourdon 20All coloursOctober 2014 On Time
Airlok XTra, Airloks and Airlok Xtra DualAll coloursOctober 2014 On Time
AliPots and Concertina windshieldOctober 2014Hot on the heals of our titanium cookware these items will be with us towards the end of October. Delayed
GammaAll coloursNovember 2014The Gamma order has been delayed due to circumstances we can't control and will take a little longer to arrive with us at Alpkit HQ. We are hoping to have them for the end of November but closer to the time we will have an exact date. The rest of our lighting range is in stock - including the NEW Viper and Indigo headtorches. Delayed
Filoment Down jackets and VestOctober 2014Filoment jackets and vests will join Filo this winter in a selection of colours and both a mens and womens cut. We do not currently have an ETA from our factory but we are working to bring them in before Christmas. Final retail price is still to be confirmed and will be based upon finalised shipping costs to ensure you get the best possible price. Awaiting Info
Clippers, Spikes, Candy Canes, Y-beamsOctober 2014 On Time
Sleeping BagsEntire range being re-developedTBCIn re-development: new range due early 2015 Awaiting Info
GoPro HeroOctober 2014We are waiting for the distributor to get some more in stock, we will have it asap! Awaiting Info
Aqua WallitsSeptember 2014 On Time
Drybag Seat Pack - codename 'Cuttlefish'September 2014Coming end of September - Preview online now. On Time

Disclaimer: We try to be as transparent as we can with expected delivery dates however in doing so we do expose ourselves to disappointing if things do not go to plans. These dates are subject to many factors changes out of our control. These reasons can be bad weather at sea, short delays in customs to longer delays caused by entire shipments being rejected, a factory surprising us with a new colour or even a factory going bust - it has happened. If the success of your trip or expedition is reliant on a certain product you should consider the consequences of late delivery.

Advanced Orders? We do not take advanced orders. Shipping schedules can change, last minute production runs get delayed... in short there are many factors we cannot control and we do not want to have your money stuffed down the back of our sofa.

Product warranty

If your Alpkit product goes wrong or you not happy with it and it is our fault then we will sort the problem out, if it went wrong and it was your fault then we help you get it repaired in the most appropriate way and cost. Sending us an email, or giving us a ring will help ensure that you are without your product for the shortest possible time.