Welcome to the Alpkit support centre. Here you can find answers to your questions about our products. If you cannot find the answers you are looking for then please do ask us a question. Izzy, Jay and Ashleigh.
..and squeeze the most out of your Alpkit Experience. We will reply to all emails. If you do not receive a reply by the next working day assume your email has been lost in space and drop us another mail or give us a call.
Tel: 01773 417007
Alpkit Global HQ
Units 12 - 14 Oak House
Moorgreen Industrial Park
Monday - Friday, 9am - 5.30pm
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Please note that times are estimated, and may change due to unforseen circumstances.
|Gamma||All colours and sizes||September 2014||The Gamma order has been delayed due to circumstances we can't control and will take a little longer to arrive with us at Alpkit HQ. We are hoping to have them for the end of October but closer to the time we will have an exact date. The rest of our lighting range is in stock - including the NEW Viper and Indigo headtorches.||Delayed|
|Hunka||All colours and sizes||October 2014||On Time|
|Gourdon 20||All colours||October 2014||On Time|
|Airlok XTra, Airloks and Airlok Xtra Dual||All colours and sizes||October 2014||On Time|
|Kraku and new stoves||Exciting new kit||September 2014||Our factory has confirmed production of our next batch of Kraku stoves so we're hoping we should have new stock by late September at the latest. We do not operate a reservation system but we have lots coming and we are certain we will have enough to fulfil initial demand.||On Time|
|Titanium pots and pans||September 2014||We are replacing MytiMug and MytiCup with 2 new products. We have taken feedback from our team, staff and customers and used it to tweak the established designs and improve the range's usability. This stock will be arriving on our shelves by late September. We do not operate a reservation system but we have lots coming and we are certain we will have enough to fulfil initial demand.||On Time|
|Aluminium Cookware||New Shiny Stuff!!||September 2014||Previews coming soon...||On Time|
|Filoment Down jackets and Vest||October 2014||Filoment jackets and vests will join Filo this winter in a selection of colours and both a mens and womens cut. We do not currently have an ETA from our factory but we are working to bring them in before Christmas. Final retail price is still to be confirmed and will be based upon finalised shipping costs to ensure you get the best possible price.||Awaiting Info|
|Clippers, Spikes, Candy Canes, Y-beams||Smallies||October 2014||On Time|
|Kanga||September 2014||Sourcing new components.||On Time|
|Sleeping bags||Entire range being re-developed||TBC||In re-development: new range due early 2015||Awaiting Info|
|GoPro Hero 3+||October 2014||We are waiting for the distributor to get some more in stock, we will have it asap!||Awaiting Info|
|Aqua Wallits||September 2014||On Time|
|Drybag Seat Pack - codename 'Cuttlefish'||September 2014||Coming end of September - Preview online now.||On Time|
Disclaimer: We try to be as transparent as we can with expected delivery dates however in doing so we do expose ourselves to disappointing if things do not go to plans. These dates are subject to many factors changes out of our control. These reasons can be bad weather at sea, short delays in customs to longer delays caused by entire shipments being rejected, a factory surprising us with a new colour or even a factory going bust - it has happened. If the success of your trip or expedition is reliant on a certain product you should consider the consequences of late delivery.
Advanced Orders? We do not take advanced orders. Shipping schedules can change, last minute production runs get delayed... in short there are many factors we cannot control and we do not want to have your money stuffed down the back of our sofa.
If your Alpkit product goes wrong or you not happy with it and it is our fault then we will sort the problem out, if it went wrong and it was your fault then we help you get it repaired in the most appropriate way and cost. Sending us an email, or giving us a ring will help ensure that you are without your product for the shortest possible time.
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