Where is my order?
The vast majority of our parcels get delivered on time without a problem, however from time to time - usually when you are going away on a trip or need that Christmas present on the 24th things can get a bit stressfull.
Please check your order confirmation email. It will include an expected delivery date, and if it was sent on a tracked service it will also include a tracking number.
Unless it was sent on a guaranteed service the due date is an estimate and Royal Mail will consider an item as lost after:
48 hour post: 10 working days after the due date
Special Delivery Guaranteed: 5 working days after the due date
International (EU): 20 working days after the due date
International (World): 25 days after the due date
Delays in customs
Occasionally international orders can get held up by the border authorities. In this case we should receive a request from the courier for further paperwork and we may have to contact you again for further information.
Repairs and Returns
- How we ship our products
- International orders - Ordering from outside the UK
- Finance Options
- Bulk Orders and what discounts are available
- Pre-Orders items - what are they and when will you get them?
- Ordering Custom Products
Help with your order
- When will you get your bike?
- Common bike upgrades
- Bike and frame weights
- Cycle to Work Schemes
- Bike Hire and Demos
- International Shipping