Our site works best with JavaScript enabled.

Back to the Support Centre

Where is my order?

The vast majority of our parcels get delivered on time without a problem, however from time to time - usually when you are going away on a trip or need that Christmas present on the 24th things can get a bit stressfull.

Please check your order confirmation email. It will include an expected delivery date, and if it was sent on a tracked service it will also include a tracking number.

Unless it was sent on a guaranteed service the due date is an estimate and Royal Mail will consider an item as lost after:

48 hour post: 10 working days after the due date
Special Delivery Guaranteed: 5 working days after the due date
International (EU): 20 working days after the due date
International (World): 25 days after the due date

Delays in customs

Occasionally international orders can get held up by the border authorities. In this case we should receive a request from the courier for further paperwork and we may have to contact you again for further information.

Updated: Aug 29, 2018

Sign up to AlpCol's Espresso

Espresso is Col's newsletter sharing tales of Go Nice Places Do Good Things.

CLOSE

By adding your email you consent to our terms and conditions