When will you get your bike?
Under 'availability', you'll see 'Buy now', 'Sold out', or 'Building from...'
'Buy now' means the build and size is available - you can buy it now! Hooray!
'Sold out' means we're out of stock and don't currently have an ETA - we'll update the chart as soon as we do.
'Building from...' means your bike frame/components will be arriving in Neil’s workshop on the date given in the availability table. Neil will be able to schedule in your bike to be built from (but not necessarily on) that date.
If this hasn't cleared things up for you, drop Bike Hero Tom message by filling in our contact form on the support hero page.
Repairs and Returns
- How we ship our products
- International orders - Ordering from outside the UK
- Finance Options
- Bulk Orders and what discounts are available
- Pre-Orders items - what are they and when will you get them?
- Ordering Custom Products
Help with your order
- When will you get your bike?
- Common bike upgrades
- Bike and frame weights
- Cycle to Work Schemes
- Bike Hire and Demos
- International Shipping