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Website Problems

We wish things didn't go wrong, but from time to time they do. The following points are issues we have come up against and may help you out of a hole.

Make sure your web browser is up to date

Our web site has been tested with Internet Explorer 6/Firefox 1.5 (PC) and Firefox 1.5/Safari 1.3 (Mac). These are the minimum requirements we recommend. You will need Javascript turned on and the site uses "Cookies" to remember what is in your Alpbag, so don't eat them. If you don't know what we are talking about they are probably already turned on so go ahead and try to place an order!.

It is always worth keeping your browser up to date both for security and browsing pleasure. You can download the latest versions from the following links, they all work on Mac and PC so take your pick: 

1. Safari

2. Firefox

3. Internet Explorer

If you continue to have problems using our site please send an e-mail to support@alpkit.com It would help if you included any relevant details such as which browser and which type of computer you are using.

Help: My order failed!

1. Connection failure: There could have been a temporary connection problem on the Internet causing the webserver to time out.
2. Wrong credit card number: Your credit card details may have been rejected by our payment processor; they are pretty strict.
3. Duplicate order: Every time you enter our checkout you create a unique order ID. If you enter an invalid card number you will be given the chance to use a different card, however if you try the same card number you order can be rejected.

Help: I didn't get an order confirmation!

After completing an order you should return to our site and see an order confirmation page. You should also receive an email confirming that we have received your order. If you do not get either of these please contact us and we will check to see if we have got it. This problem is usually a web browser issue so please check you are using the minimum requirements.

Help: I cannot click through to the payment page!

The first thing to check is that your browser meets the minimum requirements and you have javascript and cookies turned on in your browser. In a small number of cases the information you are trying to send may contain illegal characters, please make sure all your information contains only numbers, letters and simple punctuation.

Updated: Dec 16, 2010

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