We wish things didn't go wrong, but from time to time they do. The following points are issues we have come up against and may help you out of a hole.
Make sure your web browser is up to date
It is always worth keeping your browser up to date both for security and browsing pleasure. You can download the latest versions from the following links, they all work on Mac and PC so take your pick:
If you continue to have problems using our site please send an e-mail to email@example.com It would help if you included any relevant details such as which browser and which type of computer you are using.
Help: My order failed!
1. Connection failure: There could have been a temporary connection problem on the Internet causing the webserver to time out.
2. Wrong credit card number: Your credit card details may have been rejected by our payment processor; they are pretty strict.
3. Duplicate order: Every time you enter our checkout you create a unique order ID. If you enter an invalid card number you will be given the chance to use a different card, however if you try the same card number you order can be rejected.
Help: I didn't get an order confirmation!
After completing an order you should return to our site and see an order confirmation page. You should also receive an email confirming that we have received your order. If you do not get either of these please contact us and we will check to see if we have got it. This problem is usually a web browser issue so please check you are using the minimum requirements.
Help: I cannot click through to the payment page!
A list of product instructions available on our site
All about shopping at Alpkit
- I’ve received the wrong item, what do I do?
- Love Mud Wheels: 60 Day Test Ride
- 60 Day Love Mud Wheel trial
- Common Bike Upgrades: price list
- How much does international shipping for Sonder Bikes and Love Mud Wheels cost?
- Bulk Order Discount
- Accident replacement scheme
- Continuum Project
- Kilimanjaro Kit List: What to pack
- Alpkit Finance Options
- Keeping up with the exchange rate fluctuations
- Try Before You Buy - Sonder Demo and Bike Hire
- Where does it come from? Alpkit gear sourcing
- Can I swap a product in a bundle?
- SagePay US State Abbreviations and US State Postal Codes
- PayPal Payments
- Club or Group Discounts
- Website Problems
- Placing an order
- Shipping Options
- 123 Day Returns