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Sticky Note

Shipping Options

Postage | Returns | Payment

Shipping is an integrated part of our online shopping experience which is why our standard shipping service is included in every order at no extra cost. We try to keep our shipping options simple; less time in administration means that we can keep our costs low.

1. Royal Mail Large Letter
If we can squeeze your item into a large letter sized parcel so it fits through your door, we will send it this way. Generally this is for smaller items No need to be in, no signature and it just lands on your welcome mat. The delivery time for smaller items is around 5-7 days. All orders placed before 2pm Monday - Friday will go out the same day.

2. Royal Mail 48
This is the default shipping option for orders under 5kg, you do not need to choose it. 99% of our customers find this service is all they need, all orders placed before 2pm Monday - Friday will go out the same day and although it is not guaranteed there is a good chance your order will arrive within 48 hours. If you are not at home to take delivery the postie will leave a note and you will be able to collect your parcel from your local Post Office. If you know you will not be in you can request that we leave the parcel safe with a neighbour. Please put this information in the notes field when you place your order and we will pass it on to Royal Mail. 

3. Parcel Force
Larger items such as tents and bouldering mats will be sent via Parcel Force 24. This is a tracked service and all orders placed before 2pm Monday - Friday will go out the same day. If you are not at home to take delivery the postie will leave a note and you will be able to collect your parcel from your local Post Office. If you know you will not be in you can request that we leave the parcel safe with a neighbour. Please put this information in the notes field when you place your order and we will pass it on to Parcel Force.

5. Alpkit Special pre 1 pm. (Optional)
For when time is of the essence, this paid-for service is available to most UK customers but is postcode dependent.  As a general rule, if you live in the Highlands or across the sea, you may want to contact us to check delivery speeds before you place your order.  Small items are sent with Royal Mail Special Delivery and larger items are sent with City Link courier or Parcel Force depending on dimensions.  

To select this option add it to your shopping cart just like a regular product. Somebody must be in to sign for the delivery.

European and International Delivery

We send small items using Royal Mail International Signed For or Airsure delivery. These will take 5-7 working days to arrive in most European countries and you will have to sign to receive the goods. Larger items, including crash pads go by FedEx courier. For more information see our International Orders page.

BFPO Deliveries

We have no problem sending orders to BFPO addresses but it is not guaranteed that we can despatch your order VAT free.

Within the EU: Please select United Kingdom as your country and BFPO as your county and order as normal using either the online store or telephone. If your BFPO address is eligible for VAT exempt sales you must fax us a copy of the VAT exemption form signed by your CO. We will despatch the goods once we have received the form.

Outside the EU: If your BFPO address is outside the EU you will not be charged VAT. However, if it is not obvious that the destination is outside the EU then we will need a copy of a VAT exemption form signed by your CO. We will not ship orders until we have received this form.

The following BFPO addresses are subject to VAT – BFPO 6, 8, 15, 49, 105 to 150, 801 to 825 and all BFPO ships.  All remaining BFPO addresses are exempt tax under article 77/388/EEC.  To meet the regulations imposed on us by the Inland Revenue you will need to post a copy of the exemption form to the address listed below.  Customs & Excise in Rheindahlen have advised that this form can be obtained from most Messes or can found in SOBAG 5205 Annex C.  As soon as we receive this form we will credit the Tax back to the account initially charged.

Created: Feb 23, 2015

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