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Shipping Options

We aim to despatch all orders (with the exception of bikes and custom orders) placed before 2pm Monday - Friday the same day.

UK DELIVERIES

STANDARD 48 HOUR (NOT GUARANTEED)
Free - Included in every order at no extra cost, this is what we do...

Small Items - up to 750 g and no larger than 35 x 25 x 2.5 cm
This is generally used for smaller items and should fit through your letterbox. No need to wait at home and no signature required, you'll find your goodies on the welcome mat when you get home.
Service: Royal Mail Large Letter - Target delivery time 2- 3 days from despatch*

Medium Items - up to 20 kg and no larger than 61 x 46 x 46 cm
If your order won't quite fit into a large letter but is under £65.00, we will usually send it through the standard parcel service. If nobody's home to take the delivery the postie will leave a note, you'll be able to collect the parcel from your local Post Office. If you know you won't be in you can request that the parcel is left with a neighbour. Just let us know in the notes field when you place your order, we'll pass your instructions on to Royal Mail. 
Service: Royal Mail 48 - Target delivery time 48 hours from despatch*

Large and Bulky Items - up to 30 kg
Larger items such as Dozers and bouldering mats and bikes will be sent via Parcel Force 48. If nobody's home to take the delivery the postie will leave a note, you'll be able to collect the parcel from your local Post Office. If you know you won't be in you can request that the parcel is left with a neighbour. Just let us know in the notes field when you place your order, we'll pass your instructions on to Royal Mail. 
Service: Parcel Force 48 - Target delivery time 48 hours from despatch*

* Even though the vast majority of our parcels will arrive within the target delivery window, these are not guaranteed services. If you need a faster service please consider the following alternatives to boost your post.

NEXT DAY (NOT GUARANTEED) 
£2.99 selectable in the checkout.

Your order will be shipped on a 24 hour (not guaranteed service). If nobody's home to take the delivery the postie will leave a note, you'll be able to collect the parcel from your local Post Office. If you know you won't be in you can request that the parcel is left with a neighbour. Just let us know in the notes field when you place your order, we'll pass your instructions on to Royal Mail. There is an extra £6 charge for Saturday delivery.
Service: Royal Mail Tracked 24, Parcel Force Express 24 - Target delivery time 48 hours from despatch*

NEXT DAY BEFORE 1PM 
£6 selectable in the checkout.

For when time is of the essence, this paid-for service is available to most UK customers. Somebody must be in to sign for the delivery. The service is also postcode dependent, we advise getting in touch to check delivery speeds before placing an order if you live in the Highlands or across the sea.  Small items are sent with Royal Mail Special Delivery and larger items are sent with Parcel Force, depending on dimensions.  There is an extra £6 charge for Saturday delivery.

Service: Royal Mail Special Delivery (pre 1pm), Parcel Force Express AM

SATURDAY DELIVERY 
£12 selectable in the checkout.

Saturday delivery is not possible at some businesses including estate agents, banks, post offices, building societies and jewellers. Saturday guaranteed delivery is not available to Herm, Sark and Alderney. For the latest info visit the Royal Mail Special Delivery page.

EUROPEAN AND INTERNATIONAL DELIVERY

We send small items using Royal Mail International. These will take 5-7 working days to arrive in most European countries, you will have to sign to receive the goods. Larger items, including crash pads, go by courier. For more information see our International Orders page.

BFPO DELIVERIES

We have no problem sending orders to BFPO addresses, however it is not guaranteed that we can despatch your order VAT free.

Within the EU: Please select United Kingdom as your country and BFPO as your county, order as normal using either the online store or telephone. If your BFPO address is eligible for VAT exempt sales you must fax us a copy of the VAT exemption form signed by your CO. We will despatch the goods once we have received the form.

Outside the EU: If your BFPO address is outside the EU you will not be charged VAT. However, if it is not obvious that the destination is outside the EU, we will need a copy of a VAT exemption form signed by your CO. We will not ship orders until we have received this form.

The following BFPO addresses are subject to VAT – BFPO 6, 8, 15, 49, 105 to 150, 801 to 825 and all BFPO ships.  All remaining BFPO addresses are exempt from tax under article 77/388/EEC.  To meet the regulations imposed on us by the Inland Revenue you will need to post a copy of the exemption form to the address listed below.  Customs & Excise in Rheindahlen have advised that this form can be obtained from most Messes or can found in SOBAG 5205 Annex C.  As soon as we receive this form we will credit the Tax back to the account initially charged.

Updated: Aug 29, 2018