Delivery and Shipping

Next Day deliveries will be shipped same day if you place your order before 2pm Monday - Friday. Standard delivery to UK addresses is free over £50 but if you want it faster you can upgrade to next day. Please click on the tabs below for further details on your location.

Where is my Order?

You can check your tracking information straight from your account page. When we have despatched your order you will also get an email confirmation including the tracking link (if sent on a tracked service). If your order is overdue please get in touch

United Kingdom

Enjoy free delivery on our standard service for orders over £50 or upgrade to a faster service when your appointment with adventure is more pressing. Select from the following options in the checkout.

Standard 48 Hour

This is our default option. Free shipping on orders over £50 or £2.99 on orders below. Even though the vast majority of our parcels will arrive within the target delivery window this is not a guaranteed service. If you need a faster service please consider the following alternatives to boost your post.

24hr Next Day

For just £3.99 we will post your order on a 24 hour service. Even though the vast majority of our parcels will arrive within the target delivery window, this is a not guaranteed service. If you want more reassurance hop to the next option...

Next Day Before 1pm

For when time is of the essence, this paid-for service is available to most UK customers. It is postcode dependent, so if you live in the Highlands or across the sea we advise getting in touch to check delivery speeds. Somebody must be home to sign for the delivery.

Saturday Delivery

If it is Friday you will have the option of a guaranteed Saturday delivery for £12. Unfortunately a Saturday delivery is not possible at some businesses including estate agents, banks, post offices, building societies and jewellers. Saturday guaranteed delivery is not available to Herm, Sark and Alderney. For the latest info get in touch with our support team for confirmation.

Euro Zone Countries

If you are in one of the following Euro Zone countries please visit our EU site for tracked duty paid shipping: Andorra, Austria, Belgium, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Portugal, Slovak Republic, Slovenia, Spain.

United States and Canada

If you are shopping from the United States please visit our US site. We offer free tracked shipping on orders over $130 and prices include all duties and taxes so there are no nasty surprises.

We also offer free tracked shipping to Canada on all parcels over £105. We will email you once we have despatched your order you will be able to track it via the tracking portal. You should receive your parcel within 7-16 days.

  • Free shipping for standard parcels over £105
  • £15 for standard parcels below £105
  • £35 for bulky parcels
  • £135 for complete bikes

Bulky parcels include items such as: bikes, wheels, bike frames, sleeping bags, tents, sleeping mats and bouldering mats. Shipping charges are calculated in the checkout.

Import and Customs Charges

We cover all duties, import and customs charges so the price you see on our site is the price you pay (plus shipping where applicable).

Rest of the World

Australia - 7-18 Working days

Japan - 4-15 Working days

You can view prices and pay in US Dollars, Euro or Sterling by selecting the currency option.

If you do not see your country listed in the checkout I am afraid we do not currently ship to it.

We will email you once we have despatched your order you will be able to track it via the tracking portal. You should receive your parcel within 5-11 days.

  • Standard parcels - £15
  • Bulky parcels - £50
  • Complete Bikes - £230 to Australia and New Zealand
  • Complete Bikes - £250 to South Africa

Bulky parcels include items such as: bikes, wheels, bike frames, sleeping bags, tents, sleeping mats and bouldering mats. Shipping charges are calculated in the checkout.

BFPO

We have no problem sending orders to BFPO addresses, however it is not guaranteed that we can despatch your order VAT free.

Within the EU: Please select United Kingdom as your country and BFPO as your county and order as normal. If your BFPO address is eligible for VAT exempt sales you must email us a copy of the VAT exemption form signed by your CO. We will despatch the goods once we have received the form.

Outside the EU: If your BFPO address is outside the EU you will not be charged VAT. However, if it is not obvious that the destination is outside the EU, we will need a copy of a VAT exemption form signed by your CO. We will not ship orders until we have received this form.

The following BFPO addresses are subject to VAT – BFPO 6, 8, 15, 49, 105 to 150, 801 to 825 and all BFPO ships. All remaining BFPO addresses are exempt from tax under article 77/388/EEC. Customs & Excise in Rheindahlen have advised that the exemption form can be obtained from most Messes or can found in SOBAG 5205 Annex C. As soon as we receive this form we will credit the Tax back to the account initially charged.