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International Shipping And Returns

We've been flying over mountains and drawing rings around the world since way back in 2005. The world is our oyster, or so we like to think.

To enjoy a bit of Alpkit in your corner of the world, please read the list of delivery destinations below.

All shipping options are offered as part of the checkout process based on the items you have in your basket. Shipping charges are based on weight, volume and destination. We confirm all shipping charges before you place your order.

You can pay in sterling, euros or US dollars by changing the currency at the top right-hand corner of the page. 

Republic Of Ireland

Free shipping on all parcels over £50 other than bulky items.

All orders placed before 2pm are shipped the same day using Royal Mail International, DPD or DHL and you should receive your parcel within 3-5 days. Please phone or email us if you would like express delivery.

Our shipping charges are no more than:

  • Free shipping for all parcels over £50 other than bulky items (bikes, wheels, bike frames, sleeping bags and bouldering mats).
  • £4.95 for all parcels below £50 other than bulky items (bikes, wheels, bike frames, sleeping bags and bouldering mats).
  • £10 for bouldering mats, sleeping bags, wheels, bike frames
  • £20 complete bikes

Import and Customs Charges when ordering from the Republic of Ireland

The are no additional import or customs charges when ordering from within the Republic of Ireland.

Please select euros at the top right-hand corner of the page to pay in euros. You can also pay in sterling or US dollars.

European Delivery

We deliver to Andorra, Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovak Republic, Slovenia, Spain, Sweden and Switzerland.

All orders placed before 2pm are shipped the same day using Royal Mail International, DPD or DHL and you should receive your parcel within 3-7 days. Please phone or email us if you would like express delivery.

Our shipping charges are no more than:

  • Free shipping on all parcels over £70 to Germany and France (excluding bikes, wheels, bike frames, sleeping bags and bouldering mats)
  • £7.20 for all parcels other than bulky items (bikes, wheels, bike frames, sleeping bags and bouldering mats).
  • £15 for bouldering mats, sleeping bags, wheels, bike frames
  • £25 complete bikes

Import and Customs Charges when ordering from the European Union

The are no additional import or customs charges when ordering from within the European Union.

Please select euros at the top right-hand corner of the page to pay in euros. You can also pay in sterling or US dollars.

United States and Canada

Free shipping to the US and Canada on all parcels over £100. All orders placed before 2pm are shipped the same day using Royal Mail Internation, DPD or DHL and you should receive your orders within 5-10 days. Please phone us or email us if you would like express delivery.

When placing an order for delivery to the US, we remove British sales tax of 20%. To show our prices to the US, please select 'UNITED STATES' as the shipping destination in the drop-down box at the top of the page. You can also view prices and pay in US dollars by selecting the USD currency option.

Our shipping charges to the US are no more than:

  • Free shipping on all parcels over £100 other than bulky items (bikes, wheels, bike frames, sleeping bags and bouldering mats). 
  • £10 shipping for all parcels below £100 other than bulky items (bikes, wheels, bike frames, sleeping bags and bouldering mats). 
  • £30 for bouldering mats, sleeping bags, wheels, bike frames
  • £66 complete bikes

Import and Customs Charges when order from the United States

The US Customs Duty Threshold is $800 (and $100 for gifts).  Therefore, orders under $800 (and under $100 for gifts) are free from duties and import taxes.  The customs territory of the US includes the 50 US States, the District of Columbia, and Puerto Rico.

That's right, if your order is for less than $800 then there is no duty or import taxes when ordering from the USA. The price you see is the price you pay.

Orders over $800 (and over $100 for gifts) are subject to duties and import taxes, which must be paid by yourself.  Unfortunately, we have no control over these charges.  We are unable to reimburse any costs incurred regardless of the circumstances.

As a guide, duties and import taxes are made up of the components below.  For official advice, visit the US Customs and Border Protection website internet purchases information.

  • Import Duty rates calculated on the value of each product within your order, not just on the order value above $800 duty threshold.  Rates vary by product, but rates for popular products include Cycle Parts at 10%, Road Bikes at 11%
  • Merchandise Processing Fee (MPF) for orders under $2,500 this is typically $2-9 per shipment.
  • Sales Tax is not automatically charged on imported goods.  However, Customs and Border Protection (CBP) declarations are made available to state tax representatives that may claim state taxes from yourself.
  • Payment deferment is a handling fee charged by express couriers to pay for customs brokers who expedite imports and deliver straight to your door. This charge is typically $6.50, but can vary and we have no control over this charge.

We cannot declare a lower invoice amount or make any other false declarations for customs purposes.

Rest of World

We deliver to Argentia, Australia, Brazil, Brunei Darussalam, Chile, Colombia, El Salvador, Falkland Islands, Georgia, Hong Kong, India, Indonesia, Israel, Japan, Kazakhstan, Kenya, Korea, Malaysia, Mexico, Moldova, Mongolia, Montenegro, Namibia, New Zealand, Oman, Panama, Philippines, Puerto Rico, Qatar, Singapore, South Africa, Taiwan, Thailand, Turkey, Ukraine and United Arab Emirates.

All orders placed before 2pm are shipped the same day using Royal Mail International, DPD or DHL and you should receive your orders within 5-10 days. 

When placing an order for delivery outside the European Union, we remove British sales tax of 20%. To show prices for delivery outside the European Union, please select 'REST OF WORLD' as the shipping destination in the drop-down box at the top of the page. You can also choose to pay in US dollars, Euros or sterling by choosing a currency option in the drop-down box at the top right hand of this page.

Our shipping charges are no more than:

  • £10 for all parcels to any worldwide destination excluding bulky items (bikes, wheels, bike frames, sleeping bags and bouldering mats). 
  • £50 for bouldering mats, sleeping bags, wheels, bike frames
  • £99 complete bikes other than Australia, New Zealand, Argentina, Brazil, Chile and South Africa
  • £149 complete bikes to Australia/New Zealand 
  • £199 complete bikes to Argentina, Brazil, Chile and South Africa

Customs and Import Charges

You are responsible for the customs or import duties paid once the parcel reaches your country. We have no control over these charges and they vary from country to country. We cannot declare a lower invoice amount or make any other false declarations for customs purposes.

Please contact your local customs office to find out current charges before placing you order, this will prevent any unexpected costs you may not have considered.

International Returns

Please get in touch straight away if you have any questions or problems with your order. We may be able to resolve the problem over the phone or by email.

If one of our products does not meet your expectations upon delivery, or if during its lifetime does not live up to the demands placed upon it, please return it to us for repair, replacement or refund. If the problem is our fault then we will do this to your satisfaction. If it’s your fault then we will help out the best we can.

Refund: If you simply wish for a refund then just return the kit as you received it - in its original condition, unused, unworn, with original packaging and fit for resale. You are responsible for the cost of return shipping along with any customs duties or taxes unless using Payal Free Returns. Please contact us about returning an item before sending it back as we may be able to resolve the problem without incurring postage costs.

Exchange: If you would like to exchange an item, follow the standard international returns procedure, then simply make a new order. You are responsible for the cost of return shipping along with any customs duties or taxes. 

Faulty Products and Alpine Bond Issues: We check all our products that are due to be sent around the world to ensure that they are in perfect condition when they leave the warehouse, but sometimes things can go wrong.  

We stand by our products and we will repair, refund or replace faulty products. If you think a product has a fault then please get in touch as we may be able to resolve the problem without incurring postage costs. Given the practicalities of international couriers, you cover the cost of postage back to us and we refund you when we have your product here and the fault is diagnosed.

PayPal is currently offering free return shipping for customers that have paid using PayPal. To find out more and activate this service, please click on the link below.

Alpkit Limited
Returns team
Unit 12-14 Oak House
Newthorpe
Nottinghamshire
NG16 3QU
UK

Always include a returns form with your product so that we can identify it. Failure to do so may result in delays.

Updated: Dec 16, 2010

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