We deliver our products all-over the world. You can pay in sterling, euros or US dollars by changing the currency at the top right-hand corner of the page.
All orders received by 2pm are despatched the same day (weekdays). Standard international shipping takes up to 10 days. Please contact us if you would like express international delivery.
International Shipping Rates
All parcels other than bulky items (bikes, wheels, bike frames, sleeping bags and bouldering pads). We charge the actual shipping charge with a maximum charge of:
Rest of World £10
Bouldering pads, wheels, bike frames
Rest of World £50
Rest of World £99
Australia/New Zealand £149
Argentina/Brazil/Chile/South Africa £199
Customs and Import Charges
Within the European Union
The price you see is the price you pay. We ship all orders before 2pm the same day and you should receive your parcel within 3-7 days. Please contact us if you would like express delivery.
US and Rest of World
If you live outside of the EU please select your shipping location (US or Rest of World) to see our prices without European Sales Taxes.
You are responsible for the customs or import duties paid once the parcel reaches its destination country. We have no control over these charges and they vary from country to country. We believe that orders below $800 to the US are not subject to additional charges, but please check first.
If you need further information please contact your local customs office for current charges before you order, this will prevent any unexpected charges you may not have considered.
International Returns: Refunds and Exchanges
Refund: If you simply wish for a refund then just return the kit as you received it - in its original condition, unused, unworn, with original packaging and fit for resale. You are responsible for the cost of return shipping along with any customs duties or taxes. Please contact us about returning an item before sending it back.
Exchange: If you would like to exchange an item, follow the standard international returns procedure, then simply make a new order. You are responsible for the cost of return shipping along with any customs duties or taxes.
Unit 12-14 Oak House
Always include a returns form with your product so that we can identify it. Failure to do so my result in delays.
PayPal free international returns
PayPal is currently offering free return shipping for customers that have paid using PayPal. To find out more and activate this service, please click on the link below.
International Returns: Faulty Products and Warranty Issues
We check all our products that are due to be sent round the world to ensure that they are in perfect condition when they leave the warehouse, but we are aware that things can go wrong.
We will always stand by our products and we will repair, refund or replace faulty products. If you think a product has a manufacturing fault then please get in touch. Given the practicalities of international couriers, you cover the cost of postage back to us and we refund you when we have your product here and the fault is diagnosed.
Repairs and Returns
- How we ship our products
- International orders - Ordering from outside the UK
- Finance Options
- Bulk Orders and what discounts are available
- Pre-Orders items - what are they and when will you get them?
- Ordering Custom Products
Help with your order
- When will you get your bike?
- Common bike upgrades
- Bike and frame weights
- Cycle to Work Schemes
- Bike Hire and Demos
- International Shipping