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Gamma Headtorch Instructions

The Gamma has a one button operation - 

Front Light - Press on button

  • XP-C CREE :  High > Low > Flashing > Off
  • Press ON for 3 seconds to switch between Cree LED and coloured LED’s cycles
  • Coloured LED’s : White On > Green On > Red On > Red Flashing > Off
  • Press OFF it stays on at any mode for over 3 seconds

Rear Light

  • Red LED : On > Flashing > Off

Batteries

  • 3xAAA. Rear cover is opened by twisting off the cap opposite the wire. Diagram on cover
  • Batteries are inserted as per diagram inside battery case
  • Cap must be pushed on firmly before twisting closed

Download the Gamma PDF instruction sheet.

Created: Jan 09, 2014

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Sleeping bag comfort ratings

Here, word for word are the precise definitions as per the EN 13537 standard:

Comfort Temperature (T comf)
Lower limit of the comfort range down to which a sleeping bag user with a relaxed posture such as lying on their back is globally in thermal equilibrium and just not feeling cold (related to standard woman and in standard conditions of use).

Limit Temperature (T lim)
Lower limit at which a sleeping bag user with a curled up body posture is globally in thermal equilibrium and just not feeling cold (related to standard man and in standard conditions of use).

Extreme Temperature (T ext)
Lower extreme temperature where the risk of health damage by hypothermia occurs (related to a standard woman and in standard conditions of use).

It is easy to see how these 3 ratings can get confused. If ever there was a mind soup of a problem rating a sleeping bag has got to be number one. There is so much to take into consideration in order to give an accurate indication of the performance of a bag at any given temperature. EN13537 which is the European Standard for testing sleeping bag ratings was supposed to cure all this, the idea was that every bag manufacture would test their sleeping bags to the same criteria and then everyone would be able to compare like for like. It hasn't quite happened like that, and even amongst manufacturers and retailers the meaning of these ratings has become misquoted.

Created: May 21, 2015

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Where do we measure arm length from?

To work out how you measure up against our clothing, grab our sizing chart and a tape measure. The arm length of our jackets are measured in centimetres from the seam joining the collar to the top of the shoulder down to the wrist cuff. 

Created: Apr 21, 2015

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Replacement lids for MytiMugs

We do not currently stock spare lids for MytiMugs; so keep a close eye on yours so that you can keep your coffee piping hot! Aluminium foil can work as a makeshift lid in an urgent de-lidded moment.

Created: Apr 21, 2015

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Can I swap a product in a bundle?

The bundles are set up to give the best value possible to customers purchasing certain products together. We are unable to swap products in the bundles for different items at this time.

Created: Apr 20, 2015

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Can VX21 be used on a carbon frame?

VX21 can be used on a carbon frame in the same manner as any other bike. There is the chance of the fabric leaving rub marks on the frame; this will have no structural effect but a simple cosmetic issue. If you are concerned about this, it may be advisable to use some sort of tape to protect your frame where the straps will sit.

Created: Apr 20, 2015

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Viper Headtorch Instructions

Viper headtorch instructions

The Viper has a one button operation-

  • Press on button for XP-C Cree light
  • Press once to move between settings: Mid > High > Low > Flashing > Off
  • Press and hold button for 3 seconds to switch to 2 x side LEDs
  • Press button once to move between settings: High > Low > Flashing > Off
  • 1 x XP-C Cree focussed LED provides 100 lumen long range beam
  • 2 x regulated ultra bright LED for 15 lumens of wide angle close range lighting
  • Water resistant, IPX6 (not submersible)

Batteries

  • 3 x AAA. Battery compartment accessed by tilting torch head forward from headband and lifting catch
  • 40 - 190 hrs of battery life
  • Do not use re-chargeable battery in our lights as this will invalidate the warranty

Download the Viper PDF instruction sheet.

Created: Dec 18, 2014

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Save 15% on books

Spend over £30 on books and you will get 15% off those very same books. Just use the coupon code #bookworm in the checkout.

Created: Dec 03, 2014

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Top Tarp Tips part 5 - Van Attachment

Utilise your car or van at the campsite and extend your living area. This simple trick can create a changing room right next to your vehicle, a quick shelter or an awning.



Step 1. Pass a piece of cord through an attachment point

Step 2. Tie a big double overhand knot in the cord

Step 3. Trap the cord in your vehicle door


Pro Tip. If you have a set of walking poles use these in the opposite corners to prop the tarp up.

Download these tips as a PDF

***WARNING*** - Leaving this set up over a long period in bad weather can cause water to seep along the cord and ‘drip’ into your vehicle.

Created: Sep 08, 2014

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Top Tarp Tips Part 4 - Kayak Bivvy

Create quick attachments to paddles, walking poles or anything really! This simple idea allows you to utilise the Rig’s own stuff sack, a set of Apollo bags or any drawcord stuff sack you can find. No need for extra bits of cord and save time with less knots to tie.

Beach bivvy

Step 1. Place your stuff bag over the top of the paddle.

Step 2. Pull the drawcord tight around the paddle blade.

Step 3. Attach a clipper to the end of the drawcord and clip on to any of the Rigs attachment points.

Step 4. Peg out your paddle using Fredd and if you are on the beach or snow check out our earlier Top Tarp Tip - Buried Sand Bags.

Pro Tip. You can Larks foot the stuff bag’s drawcord around the webbing loops that cover the Rig eliminating the need for a Clipper.

Download these tips as a PDF

Created: Aug 21, 2014

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Extend your bivvy adventures with a Rig Tarp

A lightweight Rig tarp is the perfect companion to a Hunka bivvy bag. Available in 3 sizes; Rig 3.5 is perfect for soloists, Rig 7 is just right for sharing nights under the stars and the enourmous group sized Rig 21 has community appeal!

Created: Aug 19, 2014

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Top Tarp Tips Part 3 - Buried Sand Bags

Stay cool on the beach and turn your tarp into a beach shelter, no pegs needed!

Step 1. Attach lengths of Fredd to the tarp at the leading corners and at the lifter tabs halfway along the sides. Loop around the top of your sticks and down to the sand.

Step 2. Fill your bag with sand and attach the Fredd cord.

Step 3. Scoop out a hole in the sand and bury the bag. You could also bury a stick, this also works on snow.

Pro Tip. Quickly attach Fredd to your Rig Tarp with our Clipper accessory carabiners.

Download these tips as a PDF

Created: Jul 29, 2014

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SagePay US State Abbreviations and US State Postal Codes

Recently our payment gateway SagePay has started requiring US states to be entered in a two-digit format. As orders placed in the UK and Europe do not require the postal state / county our website is not currently set up to automate this process. As a temporary measure we have published the codes here, please enter the correct two-digit code in the county field and you should be good to go.

Alabama AL
Alaska AK
Arizona AZ
Arkansas AR
California CA
Colorado CO
Connecticut CT
Delaware DE
District of Columbia (Washington)DC
Florida FL
Georgia GA
Hawaii HI
Idaho ID
Illinois IL
Indiana IN
Iowa IA
Kansas KS
Kentucky KY
Louisiana LA
Maine ME
Maryland MD
Massachusetts MA
Michigan MI
Minnesota MN
Mississippi MS
Missouri MO
Montana MT
Nebraska NE
Nevada NV
New Hampshire NH
New Jersey NJ
New Mexico NM
New York NY
North Carolina NC
North Dakota ND
Ohio OH
Oklahoma OK
Oregon OR
Pennsylvania PA
Rhode Island RI
South Carolina SC
South Dakota SD
Tennessee TN
Texas TX
Utah UT
Vermont VT
Virginia VA
Washington WA
West Virginia WV
Wisconsin WI
Wyoming WY
American Samoa AS
Guam GU
Northern Mariana Islands MP
Puerto Rico PR
Virgin Islands VI
Federated States of Micronesia FM
Marshall Islands MH
Palau PW
Canal Zone CZ
Philippine Islands PI
Trust Territory of the Pacific Islands TT
Commonwealth of the Northern Mariana Islands CM

Created: Jul 08, 2014

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Top Tarp Tips Part 2 - The Reflect Wedge

reflex wedge tarp config

This is a quick and easy setup requiring little equipment, just a tarp, 2 lengths of cordage and a few pegs. This set up doesn’t require any natural features etc and the area required is relatively small. It provides shelter from the wind in 2 directions and a stove or fire can be lit outside the tarp. (Tarp in this example is a Rig 3.5)

We would recommend using a bivvy bag with this setup as the footbox of your sleeping bag will push against the tarp.

Step 1. Peg down the long edge of your tarp.

Step 2. Remove your front wheel.

Step 3. Create a ridge line from corner to corner. Tie a length of cordage to the corner you wish to lift, secure it to the seat post / saddle of your bike and peg out. Your bike should be at approx 90º to this ridge line. The illustration below shows the setup from above.

Step 4. Peg down the last corner making the tarp taught(ish)

Step 5. Attach a long loop of cordage to 2 lifter points, wrap this around your wheel, pull tight and peg out.

(Note : this set up can be replicated with 2 walking poles in place of a bike)

Download these tips as a PDF

Created: Jul 04, 2014

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Top Tarp Tips Part 1 - Continuous Ridge Line

Continuous ridge line tarp config

Step 1. Home Prep. You can prepare your tarp at home by threading your line through any ridge risers you may have on your tarp. Attach a clipper to one end of the line and tie a prussik knot about halfway along the line with another clipper attached to it (There are plenty of videos online showing this knot). Now pack your tarp into a stuffbag trying the leave the 2 clippers hanging out the top for a swift set up.

Step 2. Find two trees that have enough room between them to pitch your tarp and choose what height you would like it. Run the clipper (without the prussik) around the first tree and clip it back through the ridgeline and attach it to the centre point of your tarp.

Step 3. Now work your way along the ridgeline to the other end of your tarp, slide the prussik knot along the line so you have enough line to  wrap it around the second tree and clip it into the centre point of this side of the tarp. Pull the prussik knot towards the tree to tighten.

Step 4. Work the line around the trees to slide the tarp left or right to position it over your camp or hammock, then attach guys to each corner of your tarp and peg them out.

Download these tips as a PDF

Created: May 07, 2014

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How to measure your frame for a custom frame bag

Created: Feb 26, 2014

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How to attach Koala to your bike

Created: Feb 26, 2014

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Loading your Kanga harness

Created: Feb 21, 2014

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Attaching a Roo Pouch to your Kanga harness

Created: Feb 21, 2014

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Attaching Kanga to your handlebars

Created: Feb 21, 2014

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Attaching an Airlok XTra to your handlebars

A flexible and popular technique for increasing the load carrying capacity on your bike is to strap a dry bag to your handlebars. This can be either strapped directly to the bar or for extra security strapped to a harness system such as our Kanga.

Our Airlok Xtra is an ideal dry bag to use thanks to 4 hypalon tabs through which you can thread the securing straps. Common sizes are 13l and 20l dry bags, although in winter some people go even larger so that they do not have to compress their sleeping bag or down jacket so much.

To create this simple system all you need is a Airlok Xtra dry bag and a set of Dual straps.

Created: Feb 18, 2014

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Take a virtual photo tour around our tents

Explore our geosdesic Zhota tent in this photo tour.

Created: Feb 02, 2014

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Only available for sale in UK

Our camping stoves are currently only available for sale to customers in the UK. We are exploring the issues surrounding warranties, shipping and user instructions so that we can make these more widely available.

Created: Jan 28, 2014

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How do we measure volume ?

All 1 litre - Approximately

We often talk about the size of rucksacks, bike luggage and bags in terms of litre capacity however calculating that capacity is not as simple as filling them up with water: in most cases they simply leak!

To provide a more tangible way of determining what this capacity means in real terms, I have been spending my time recently filling our new products (and some of our current range) with socks!  It sounds crazy but we have a lot of size 3-5 Akdrenalin socks just sitting on the shelf and each pair is roughly 1/8th of a litre in size. 

How did I find that out?

Well, I filled three of our products to the brim with socks: a Mytipot (which has a capacity of 1350 ml of water); a 1 litre Airlok drybag and our large Fuel Pod which, if you take the measurements, should equate to having 1 litre of space. Each of them can fit eight pairs of Akdrenalin socks inside and voilà - each pair is 1/8th and each sock approximately 1/16th a litre. 

Armed with this knowledge you can stuff a bag to its brim with socks and figure out the "clothing" litreage. It may not be the most scientific method and it may give different answers for other retailers' kit, but we think it is the fairest and easiest way to measure the size of anything. 

If in doubt - get your socks out........

Jay

Created: Jan 24, 2014

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Bear Bones guide to the Rig tarp

A lightweight tarp is a remarkably flexible shelter solution. It can be strung between two trees, propped up with a trekking pole, pulled out from a stone wall or even stretched over a bike. As a product things do not get much simpler, however the skills required to master this rectangular sheet of nylon are higher than you would need with a tent. Sometimes a little inginuity is called for but once mastered you will be rewarded with some amazing nights in the outdoors.

In this 2 part guide Stuart Wright of Bear Bones Bikepacking takes us through some classic tarp set ups.

Created: Jan 13, 2014

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Manta headtorch instructions

Manta Headtorch

  • Pressing the Right (whilst on your head) button
  • XP-E Cree Main beam On > Holding the button down: Dim Function cycles from 100% >10% > Blink >100%  > Pressing once again: Flashing > Off

4 Dot Button

  • Coloured LED’s below the main beam Press the button once: Blue On > Green On > Red On > Off
  • Press for 3 seconds : Red flashing SOS On > Off

Focus Ring

  • 1x Standard Wide Beam
  • 4x Zoom Narrow Beam

Batteries

  • 3xAAA. Open cover on rear of headlight by pressing catch between operational buttons
  • Batteries are inserted as per diagram inside battery case
  • Listen for click to signify cap is closed properly

Created: Jan 09, 2014

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Trinity lantern instructions

Trinity Instructions

  • Press on button - situated on main body of torch
  • XP-E Cree On > Dim function:Holding Button when on cycles the Dim function from 100% >10% > Blink 10 % >100% > Blink > Press once more: Off

 

Batteries

  • 4xAA. Screw off bottom cap > remove battery holder
  • Batteries are inserted as per diagram on battery holder
  • Tighten bottom cap ensuring red O ring is covered

Created: Jan 09, 2014

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Glowe lantern instructions

GLOWE INSTRUCTIONS

  • Press on button - situated on the base of the torch
  • XP-E Cree On (Half) > Off > On (Full) > Off > On (Low) > Off > Flashing > Off
  • OFF for more than 3 seconds resets cycle

Batteries

  • 3xAAA. Screw off bottom cap > remove battery holder
  • Batteries are inserted as per diagram on battery holder
  • Tighten bottom cap ensuring red O ring is covered

Created: Jan 09, 2014

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Help Me Pick the Right Size: Filo

Don't choose a Medium jacket just because the last t-shirt you purchased from the high-street was a medium. Some people prefer a tight jacket, some go baggy, some like to wear it over another jacket, some like to expose their hairy chest and wear it next to their skin.


The Alpkit Fit. Please remember that these are technical garments, they are designed to function with the rest of your clothing system. For this particular garment we are assuming you will be wearing a baselayer and a fleece. So if you are a sized 40 chest we recommend you choose a Alpkit Medium for a snug fit over a baselayer and fleece. If you know you are going to be slinging it over your shell as a belay jacket you should take a size up. Please refer to the individual size charts on the pages below.

Link: Filo Size Chart

(Hint: scroll down! The size chart link is at the bottom of each page)

Created: Oct 11, 2013

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Are Filo Hoods Available to Purchase Separately?

We do not have stock of any spare hoods for the Filos. Every jacket has one hood that goes with it and so there are no spares.

If, however, the worst should happen to your Filo hood, we will endevour to do our best to help out and try to repair it.

Created: Oct 11, 2013

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Customer Service Top Tips - Tarps

With literally hundreds of guides on how to pitch a tarp and the huge number of configurations posssible we didn't want to add another guide - check out some useful links at the bottom of the article for different ways to rig your tarp and all the ins 'n' outs of Tarpology (A real word I promise!!)

We thought we could put together some tips we have found to make pitching a little easier.

First of all - a couple of ways to attach your tarp.

Using a split twig to grab the edge -

Simply split a small stick and slot part of the tarp in the middle, followed by wrapping the twig with cord to clamp down on the tarp. Check out the pics below - 

Another way is to use a small stuff sack larks footed through the loops on the tarp, any bag with a drawcord could be used for this. Firstly loop the drawcord around the tarps attachment, then place your pole/paddle/tree in the bag and pull the drawcord tight -

Next some simple knots -

Using a loop and threading back through the loop itself after going aound a tree or similar anchor you can secure one end of a taught line quickly - 

Applying a friction knot called a Prussik you can pull your tarp tight quickly - there are many versions but two simple ones to use are the 'Classic Prussik'  - 

Or the French Prussik - 

By attaching the end to a carabiner then to your tarp, or by looping it through and then tying the ends directly on you can cut down on the amount of equipment you are carrying. Make sure you use whatever equipment you would usually have with you, this means when it is raining and cold you don't have to think about it!

Useful Links -

Natural Bushcraft - Tarpology 

Stayin' alive - Tarp pitching: Limited by Imagination?

Comprehensive Tarp guide from equipped.com -  Tarp Shelters an introduction

Created: Jun 17, 2013

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How do I use a heat patch?

Do you have a small hole in your down Jacket or Sleeping bag? Or did you manage to rip/tear it ? 

Drop us an e-mail: support@alpkit.com and we can sort you out a patch to repair it, don't forget to let us know the colour of your kit!! - We must stress though that it is at your own risk. We are more than happy to repair it at Alpkit HQ while keeping any cost to you as low as possible if not free.

The first thing to do is to clear all of the down out of the way, in a sleeping bag give it a good shake while holding the hole closed, to make the down all go to one end of the baffle, just so it is away from your rip. With a jacket it is a little bit harder, but try to get as much out of the way as possible while still keeping it in the jacket.

To place the patch on top just peel off the back and lay the shiny side down and iron for 30secs or so. However to give it a professional look, you can always patch it on the inside - clear as much down away from the areas as possible, get a zip-tie or end of a spoon in there to push all the down away from the hole;

The next thing to do is to roll up the patch with the shiny side on the inside of the tube. That way you can slot it into the hole and unroll it inside,

Once you have got it in, make sure there isn't any down in between the Jacket and the patch. If there is, once it is ironed on and the glue is set it will show every lump where the down was stuck.

Before ironing the patch on make sure to smooth out the jacket and place it in the best way possible. It is worth spending some time at this point to straighten out the fabric, trim any loose bits and hide as much of the patch as possible. 

The last thing to do is get the iron on it!!!

The zip, poppers and zip grips don't like being ironed, so be careful not to melt these. Squash all of the air out of the jacket and turn the iron to it's lowest setting.

All of our down products currently are made from a plastic material, Nylon - this melts!! The glue on the patches melts at 160 C which is lower than the jackets material melting point. You could try testing the iron on a small part of the jacket before heating the patched area, it shouldn't melt.

Hold it on the area the patch covers for a few seconds, this should secure the patch in place, if the iron needs to be warmer, turn it up slowly and do not overheat the fabric. 

Repeat this a couple more times not leaving the iron on it for longer than 5 seconds and there you go, good as new - 

If you do have any trouble, don't hesitate to get in touch, give us a call on 01773764342, drop us an e-mail or message on Facebook or Twitter.

Have fun - Jay

Disclaimer - There is a chance to melt your jacket if the temperature is too high on your iron. As mentioned before we are more than happy to repair any Alpkit product, normally only costing the postage back to us. If you are unsure give us a call.

We can't be held responsible if you damage your jacket, however we will endeavour to repair the damage or help you out with a new product if it goes wrong.

Created: Feb 07, 2012

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How do I temporarily fix a broken Gamma Battery case?

This guide is to help you fix your Gamma temporarily while you wait for a spare part from us or if you need to use the light before we get back to you. If you need a spare part or any help drop us an e-mail - support@alpkit.com

 

Have you ever had a piece of gear just break? Your rucksack strap, tent pole or glove?

Normally a bit of duct tape and some zip ties can sort anything out.

Well my Gamma got stepped on recently - "I confess I did it myself!! - Jay" Then I had no other light to use and had a journey ahead of me in the dark. Out came the Zip ties, elastic bands and duct tape. The bodge held, however after dismantling the worst mess ever, it suddenly came to me; an easy fudge to stop my old Gamma becoming land fill.

The lug missing from the battery case. 

For this fudge all you need is three zip ties and to make it look neat and tidy some scissors or a knife - but it's not necessary.

Take two zip ties and wrap them around the battery case so they tuck behind the plastic head band retainer - 

Followed by one around the length of the battery case - try to tuck this under the zip ties you have already placed upright. Make sure it doesn't run through the straps or over the retaining plastic clip for the head strap. If you tuck one end under the wire it will stop it slipping off the top.

 

Easy as that - a bit fiddly, but easy when you know how. Finally cut off the long straggly bits.

If you need any more help, don't hesitate to contact us - support@alpkit.com

We have some spare parts which we can send out to you, they are not all the same colour, but work fine. Just send us an e-mail with your name and address and we'll pop some spares out.

Created: Jan 24, 2012

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How do I replace my Gamma battery lid?

How to replace the battery case lid of the Gamma headtorch.

Firstly, if you have broken your lid or lost it - drop us an e-mail and we can send out a spare part a.s.a.p - support@alpkit.com

Luckily this is among the simplest of Alpbodges, simply slide a small flathead screwdriver down between the clear plastic retainer 'stick' and the back wall of the case (the side with the straps on it) with the end of the screwdriver at the bottom of the stick simply push it in towards where the batteries should be, it will pop out of its bracket.

To fit the new lid simply line the bottom of the new lid's 'stick' with the bracket and use the screwdriver to push it in towards the case wall, it will snap in to place (this can be a bit fiddly but it does go!) and you're done!

Give us a buzz if you're struggling and we'll be able to talk you through it...

hope this helps!

Pete

Created: Dec 23, 2011

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Goose Down Information

The fine feathers plucked from chest area of a plump waterfowl. Goose down is what fills our sleeping bags. Down is very good at keeping you warm, but if you can’t keep the bag dry then it cannot do it’s job well.

Fowl language
Ducks and Geese are the main source of down, but just what is down! Alright we are getting to it. Like all genuine birds these plump waterfowl have several types of feather. Some help keep them up in the air, some keep them warm, some keep them streamlined when floating about on the water and others well they don’t even know what they are themselves.

Flight Feathers
These are the most important feathers that a bird owns, without them they would fly as well as a dog, they would also need a lot more of the small fluffy downy ones as they would be walking out of the artic. Because they are so good at helping a bird fly, they are not much use as insulation.

Contour Feathers
These are the little critters that don’t know what they are. They look like feathers on the top portion and then turn in to loose fluffy feathers towards the base of their stems.

Down Plumage
Down feathers are small with no interlocking barbules and rachis that are soft and poorly developed. They grow continuously and never moult and lie under the contour feathers. On the majority of birds they are found on the breast and belly. This is the mythical down.

Quantity of fill
The more down you have in a bag the warmer it is, this is known as the Fill weight, (don’t confuse this with “Fill power” which is a measure of how good the down is: not all down is the same) This means that you can have a sleeping bag which either has:
Low fill power and Higher Fill weight (cheaper but bulkier and heavier)
Or
Low fill weight and high Fill power (more expensive but more compact and lighter)

Fill Power
There is no substitute for good quality down and the easiest way to measure this is to check out its Fill Power, the higher the number the better it is. But attention, just because some thing has an extra hundred here and there doesn’t mean it substantially better.

The numbers game
In the last few years several brands have developed 900 fill power. Be aware, evolution doesn’t happen so fast, they haven’t developed Superduck. What they have done is get a bit better at sorting the pure down from the feathers and a awful lot better at getting the best test results from the same down quality they used before.

Seasonal greeting
The old fashioned way of selling sleeping bags was based on season rating. You go into the shop tell the sales guy when you are going to use the bag and you walk out the shop a happy bunny.
1 season   = Summer
2 season = late Spring, early Autumn
3 season = Spring, Summer and Autumn
4 season = Winter
5 Season = Some where really really cold

Well it was a easy system to understand but some what open to abuse. Today we all have to be a bit more careful and there are now two systems emerging as the most commonly used in the UK, we won’t attempt to explain the systems as the guys from Ajungilak have produced a fantastic document which if you want to know more is well worth reading. The ‘Sleep well’ technical document is essential for all gear freaks.

Created: Nov 10, 2011

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Heksa Tent Pitching Instructions

Make sure camp area is free from sticks, stones and other items which could damage the groundsheet or cause discomfort.

Lay the inner tent out on the ground and peg it out. 

Assemble gold and silver poles and thread them through the colour coded pole sleeves. 

Insert one end of each pole into the eyelets at the pegout points then push the poles into the sleeves. 

Push the poles fully into the sleeve from the other end in pairs, one gold and one silver.

Clip the plastic pole clips on the inner canopy to the poles. 

Place the tent outer over the top and ensure the red buckles on the inner and outer are aligned. 

Connect outer tent to peg out points using the buckles. 

Assemble the bronze poles and thread them through the external pole sleeves on the vestibules.

Peg out and tension the vestibules.

Connect the outer to the poles and inner using the velcro tabs and pole ties inside. 

Tension the tent by adjusting the buckles at the peg out points. 

Peg and tension the guylines as required. 

When Folding the tent away, reverse the process - remember to scan the area for any run away pegs and make sure you take all your rubbish home.

With the Groundsheet side of the inner on the floor, make it square before folding it into thirds, with the flysheet, gather all of the 'hoods' of the porches together and lay the tent out neatly on the ground, roll up the two parts of the tent together with the poles and pegs in the middle. The metal poles in the hood can bend out of shape if it is rolled a number of different ways, try to roll these flat without causing them to bend much when packing away.

Enjoy your trips away.....

Created: Oct 21, 2011

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Zhota Tent Pitching Instructions

Make sure camp area is free from sticks, stones and other items which could damage the groundsheet or cause discomfort.

Lay the inner tent out on the ground and peg it out.

Assemble silver and bronze poles and thread them through the colour coded pole sleeves.

Take the gold ʻspiderʼ pole and align the hubs to the clips on the central ridge of the tent.

Assemble spider poleʼs legs one at a time, threading the legs through the gaps in the pole sleeves as you go.

In less extreme conditions or when speed of pitching is a priority the spider pole does not need to be threaded through the pole sleeves.

Insert one end of each of the silver and bronze poles into the eyelets at the pegout points then push the poles into the sleeves from the other end, silver poles first, then bronze.

Push the gold poles up and fix to pegout points.

Clip the plastic pole clips on the inner to the poles and the central ridge clips to the gold poleʼs hubs. 

Place the tent outer over the top of the inner canopy.

Connect the outer to the poles and inner using the velcro tabs and pole ties inside. 

Connect outer tent to peg out points using the buckles. 

Peg out and tension the vestibules. 

Tension the tent by adjusting the buckles at the peg out points. 

Peg and tension the guylines as required.

Created: Oct 21, 2011

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Kangri Tent Pitching Instructions

Make sure camp area is free from sticks, stones and other items which could damage the groundsheet or cause discomfort.

Lay the inner tent out on the ground and peg it out.

Assemble all poles and thread them through the colour coded pole sleeves.

Insert one end of each pole into the eyelets at the pegout points then push the poles into the sleeves from the other end, gold poles first, then silver.

Clip the plastic pole clips on the inner canopy to the poles.

Place the tent outer over the top of the inner canopy.

Connect the outer to the poles and inner using the velcro tabs and pole ties inside.

Connect outer tent to peg out points using the buckles.

Peg out and tension the vestibules.

Tension the tent by adjusting the buckles at the peg out points.

Peg and tension the guylines as required.

Created: Oct 21, 2011

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Winter camping tips

As previously mentioned, a range of equipment can be used as pegs in the snow. Even though the weather is colder it is still important to ventilate the tent to avoid condensation, which in severe cold weather may freeze during the day and drip on you at night when you warm the tent up. Keeping as much moisture out of the tent as possible will also stop it increasing in weight when you have to carry it back home. To stop moisture transferring from the ground using a footprint under the inner will also add some insulation.

Building a small trench in an unused tent porch will cause some cold air to sink before reaching the tent, keeping you slightly warmer, but don’t forget it is there in the middle of the night. Using snow around the base of the tent will keep it anchored down and add some insulation. The snow valances on the Heksa are specifically designed for this.

Created: Sep 30, 2011

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How do I prevent condensation in my tent?

Ventilation / Moisture Control

The key to stopping moisture and condensation in your tent is good airflow.  Ventilating the tent during use and while it is pitched will allow moisture to leave and stop it settling on the inner tent.  Due to the flexibility of the tent door zips you can create good circulation through the breathable inner allowing the Vestibule Ventilation Hood (VVH) to keep the weather out whilst encouraging airflow around the tent.  A footprint can be used to reduce the moisture accumulation on the groundsheet, especially in inclement weather or when pitching on snow.

Created: Sep 30, 2011

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Tent Care Instructions

Care and Cleaning

Please note – you should never use a washing machine/tumble dryer to clean your tent. Car washes are also frowned upon.

To clean the tent, use a sponge and non-detergent soap in clean warm water, make sure to clean and look after your zips after every trip as they can bear the brunt of a lot of abuse. Use a brush and some lubricant (there is a debate as to whether Flora or Bertolli is best, compared to a ‘commercial’ zip lubricant). Fingering your zip while closing the door will keep the fabric from being caught in the teeth and potentially ripping the tent or causing damage to the zip.

To increase the life of the poles, take care not to bend them too much.  When slotting them together, take extra care at the joints to stop the ends becoming sharp or bent. When removing the tent poles it is also better to push the pole through the pole sleeve rather than pull the separate sections through as this could cause the elastic inside to tear or break, while possibly causing the pole sleeve to rip as well.

A major contributor to the life of a tent is its UV exposure, pitching the tent in a shaded area will help prevent the fabric degrading in the sun. Although be careful not to pitch under dead wood or a popular lemming jumping cliff.

Using Pegs

When retrieving the pegs from the ground refrain from using the tent itself to pull the peg out as this can cause tears or rip the peg loops from the tent. Instead use a spare peg or stick to hook the pegs out. If a peg bends it can usually be bent back over a stone or through brute strength. Replacement pegs are available from our shop.

In some cases tent pegs can be replaced with skis or rocks and guy lines can be tied off to a tree. In deep snow burying a bag full of snow can act as an anchor. Using a Tike or Y-beam peg on its side and burying it can also provide enough strength to anchor a guy line. Lastly for a specific snow peg visit the shop and check out our Ankkor snow pegs.

Repairing Your Tent

A small repair kit is included with patches to repair small rips or tears in the tent, simply follow the instructions included for a field repair. If it is an extensive rip then use some duct tape while out and when you get back, get in touch with us and we will help you work out the best and most cost effective way of getting it fixed.

If a pole breaks use a splint or pole sleeve as a temporary repair and contact us for spare parts.

Camping on Sand

When camping on a beach or on sand, a footprint will decrease the abrasion on the groundsheet and decrease the amount of grit in the tent. Use similar methods as in the snow to anchor the tent down using a variety of pegs, rocks or trees.

Taking the tent down during the day when it is not being used and pitching in the shade (but not under any dead wood or coconut trees) will decrease the UV effect on the flysheet material. Another option is to pitch the Rig (7) tarp over the tent to protect it from UV damage.

Folding and Storage

In order to get the tent the right size to fit into the bag, fold it into a long rectangle using the poles as guidance. When rolling the tent, roll with the poles and pegs in their storage bags. This prevents dirt getting into the tent and reduces the chance of tears from sharp pegs or loose poles.

Sweep the tent out and clear the pockets before folding the tent and ensure it is completely dry before storage. When storing the tent for a prolonged time, similar to a sleeping bag or down jacket, store in a large cotton storage bag or mesh bag to stop mildew and odours occurring, store in a cool, dry, dark area.

Created: Sep 28, 2011

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Recycle your old electricals (WEEE)

The 'Waste Electrical and Electronic Equipment" (WEEE) Directive helps us to take better care of the environment. We sell a lot of outdoor lighting, with a range of head torches and lanterns, but we often worry about where all those old lights go, whether they are previous Alpkit models or from another manufacturer we want to keep them out of landfill.

Through the WEEE Directive we are offering a free take-back of old electricals, BUT they have to be like for like products. So as much as we would love to take all your old washing machines and microwaves we can only accept a similar item. For example your old head torch (Old Faithful from your first camp away with scouts!) for your shiny new Gamma that you will take on lots of new adventures. You will have to cover the postage costs back to us, but on most torches or similar small outdoor electrical goods, it should be at most a couple of quid - a small price to help look after the natural world we all enjoy.

Crossed out Wheelie Bin

We understand that the fastest growing type of waste is unwanted electricals and we feel we can repair or recycle them instead of putting them in landfill and letting harmful toxins escape and harm the world around them. If you want to know if your used electricals can be recycled look for the crossed out Wheelie Bin symbol on the packaging or product. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.

If you want to find out more explore the Recycle Now website

Created: Sep 27, 2011

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Cleaning Down Equipment

Through careful washing you can extend the effective lifespan of your down equipment and enjoy a clean and fresh feeling every time you use it.

Down washing advice

Our jackets do not have to be professionally cleaned. However for the best chance of restoring the down to its original performance we recommend you use Mountaineering Designs. If you have decided to do it yourself how do you clean your down equipment? Firstly a large tumble dryer is worth its weight in gold! Grab some tennis balls or your clean tennis shoes. Air drying will take a very long time in the typical British climate and you will have to constantly agitate the down as it dries to ensure it does not clump.

We do not recommend dry cleaning or bleaching down products.

1A - Hand wash - the gentle approach

If you share a house with other people make sure you negotiate an appropriate time slot since this may take some time. Fill your bath with luke warm water mixing in either pure soap flakes or your favourite down cleaner. Place your jacket into the bath and gently press it down so it is submerged. Agitate it a little and now go and get a cup of tea. After an hour or so let the water drain from the bath and refill with fresh water. Gently massage to remove the soap from the down, if you have a shower head this could work well. Keep at it until all the soapy water is removed. Gently push down to evacuate as much water as possible. It is important that you do not wring or squeeze the bag, this will just damage the down.

1B - Machine wash

For all our jackets a normal household machine has a capacity of under 7kg and is the perfect size to spruce your jacket up. Try to remove all soap residues by flushing the machine through with an empty wash and clean out the soap dispenser. Set the water temperature to 30C (warm) and fill the soap dispenser with the recommended quantity of Nikwax Down Wash. This depends on the weight of the jacket. Choose the slowest spin cycle. After the wash cycle is complete rinse the bag thoroughly.

2 - Waterproofing (optional)

You can increase the effectiveness of your down in damp conditions by treating it with Nikwax Down Proof. Before removing your wet gear from the washing machine reload the dispenser with the recommended quantity of Down Proof. Let you machine work its magic whilst you go and get a coffee. If you are in the bath roll up your sleeves again and get hands on.

3 - Rinse well

Rinse until the water runs clean. Then rinse once more just to make sure.

4 - Drying your Kit

Now what are you going to do with that soggy mass of feathers? Hopefully you have that tumble dryer we told you about earlier. If so set it to the lowest heat option, (take care with laundrettes they seem to have a single setting that would melt glass). Throw in the clean tennis shoe or tennis balls with your kit. As the down product dries these will break up the down clumps. We recommend tumble drying when using products such as Nikwax Down Proof as the heat helps cure the waterproofing to the fabric quicker.

No dryer? then lay it opened in a clean, dry shady area to dry. Massage and separate the drying down until completely dry. Air drying a jacket can take days! If your jacket is left unattended the down will clump together and it will not be nice and fluffy. Important: Do not just throw your jacket over the washing line and leave it to drip dry over night. Better still place in the dryer on a low heat.. oh did we say that already?

Storage tip

Store your down product in a clean, dry, ventilated area, not in a compression sack or squeezed in a drawer. We recommend a large cotton/mesh bag for your sleeping bag, hang your jacket up in the wardrobe or lay it on top.

Professional down cleaning services

Mountaineering Designs

PO BOX 20,
Grange-Over-Sands,
Cumbria,
LA11 6WR,
England, UK

Phone : +44 1539 536333

Email: info@mountaineering-designs.co.uk

Created: Mar 23, 2011

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Alpine Bond

ALPKIT® ALPINE BOND

If a problem is our fault then we will do this to your satisfaction if it’s your fault then we will help out the best we can.  All our products are warrantied for 3 years against defects in materials or workmanship.  If anything is found to be defective against this warranty the we will repai or replace it at our discretion.  Normal wear and tear, misuse, alteration or abuse are not covered.  Shipping charges to Alpkit are not covered but return shipping charges are covered.

How to claim

Call us on 00 44 1773 417 007 or contact us through our website at http://www.alpkit.com

Created: Mar 23, 2011

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PayPal Payments

If you are already familiar with PayPal then dive straight in and select PayPal as your payment method in the checkout.

If you haven't used PayPal before here is a quick overview:

First you will have to visit the PayPal website and create an account. You can register your credit card to your account, transfer money in, receive gifts and lots more. There are absolutely no links between PayPal and Alpkit, so you decide if you are happy with their terms of service. PayPal do not pass any card details to us, they simply transfer the money from your account to ours.

Paying with PayPal

1. Select PayPal as your payment method in the checkout.

2. Click on Complete Checkout and you will be transferred to the PayPal site.

3. Login to PayPal and transfer funds directly from your PayPal account, or select a card registered to your account.

4. Upon confirming your details you will be returned to our site.

5. Still happy? Good, now just click on Submit Order to finalise the transaction and you will be presented with an order confirmation page.

You will now be able to check the status of your payment in your PayPal profile.

Created: Jan 13, 2011

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SLEEP - optimising your sleeping bag’s warmth

A good night's sleep in the outdoors can make the world of difference to the experience. We are often asked "How warm are our sleeping bags?" and this is an impossibly hard question to answer because there are so many factors that can influence a goods night sleep. S.L.E.E.P is an acronym we have developed to help you understand about these factors.

Surface- what are you going to sleep on?

It is easy to underestimate how much heat can be lost through the ground, in fact in some tests researchers have found heat loss through the ground to be 3 times that of heat lost to the air. A poor mat can make an expensive sleeping bag feel more or less useless wheras a good sleeping mat could have the effect of boosting your sleeping bag's rating.  A good sleeping mat will keep you comfortable from the lumps and bumps of even the worse campsite whilst also providing a crucial barrier against heat loss. Any insulation in any sleeping bag will be compressed to almost nothing when you lie on it so the sleeping mat is crucial to stop heat conducting into the ground. Obviously the colder it gets the more heat you could end up loosing through the ground. An airbed maybe extremely comfortablebut the large uninsulated air chambers will increase the heat loss from beneath. A close cell mat commonly referred to as a "Karrimat" is extremely hard to compress making it an excellent insulator, a similar foam type is used to insulate pipes in lofts and unheated areas of the home. However a Karrimat isn't the softest of surfaces unless you sleep still on your back. Self inflating mats offer comfort and insulation. However they can be compressed especially at the hips and the shoulders which can result in cold spots. In cold conditions pairing a self inflating mat with a closed cell mat will help to prevent these cold spots whilst maintaining the comfort. 
 

Layers - What are you going to wear inside your sleeping bag?

Layering clothing is second nature to most outdoor enthusiasts but most campers still use their sleeping bag like a bed at home. They crawl into it and then trust it is going to keep them warm for the next 8 hours or so. The colder it gets the more critical it becomes to ensure you reduce any heat loss from your body. Equally overheating in a sleeping bag will cause a build up of moisture inside the filling of the sleeping bag. To help regulate your body temperature in a broader range of temperatures think about using clothing and sleeping bag liners. You could even combine thinner sleeping bags together. Try never to sleep in the same clothes that you have worn during day. They will probably be damp and will cause you to cool faster. Heat loss from damp clothing can be upto 25 times faster than dry. Keeping a set of dry gloves, socks and thermals for sleeping in will boost your morale when it's time for bed. Wearing thermals will also lessen the blow when you have to crawl out of the tent for a call of nature. Thinking about what other items you may have with on your trip that could provide more insulation can help you save weight. If you have a down jacket or a fleece, using it like a mini blanket inside your sleeping bag will help insulated your core and may allow you to use a lighter weight bag. Ensure you use the hood and neck baffles to stop any "bellows action". Creating a good seal around the sleeping bag openings prevents your natural movements during sleep pumping warm air out of the bag and sucking in cold air.
 

Eat & Drink - Have you got enough fuel to keep you warm all night?

Think of food as a fire. To get it started you need quick burning kindling. These are your quick hit sugary foods like chocolate bars and carbonated drinks. You'll get a quick hit but it won't last very long. If you eat a Mars Bar for tea you'll probably feel warm as you climb into your bag but very soon you be feeling the cold and it is unlikely you'll want to get up and prepare anything extra. Complex Carbohydrates like pasta, rice dried fruit release their energy a little slower and like good dry sticks will keep your fire burning bright. These are fine if your keeping active and replenishing your fuel but to keep your fire buring all night you'll need some big logs on top of those sticks. These are the proteins like meats, fish, cheese & nuts and fats like margarine and those contained in your protein foods like cheese and processed meats. The body needs water to convert these food into energy. Failure to properly feed yourself or keep yourself hydrated when camping can result in a cold night sleep. Dehydration can be a big problem in the cold as it numbs our thirst mechanism making us feel less thirsty. This problem is further increased because your body needs to warm and humidify any cold air you breathe. As you exhale you can lose a significant amount of water. 
Most people wake up between 3 and 4am feeling cold and lie there shivering until the morning. This is because you body didn't have enough fuel for the night or you didn't drink enough to keep those logs giving off energy.
Many of us like a little tippling especially around the campfire but alcohol dilates the blood vessels increases heat loss. This fine whilst we are sitting by the warm glow of a pub fire but will have a negative to our bodies when we go to bed in our sleeping bags.
 

Extremities - Can you sleep when you have cold feet?

Your head, hands and feet need to be kept warm to keep them working, this means they are packed full of blood vessels. Because they are packed full of blood they are also the first parts of the body to feel the cold.  If your head, hands or feet are cold you will find it hard to get to sleep and it could have the effect of making the rest of your body feel cold.  Wearing a hat in a sleeping bag and greatly effect how warm you will feel. Pulling on a nice warm dry pair of socks and wearing a pair of gloves will help keep your hands and feet toasty. Just like the layers of your sleeping system you add more or take them off depending on the conditions.
 

Protection - How are you going to stay dry?

What protection have you got to keep you and your sleeping bag dry and out of the wind? Where are you sleeping, a bothy, a tent, a snowhole or an Alpine hut. All of these will have an effect on your sleep. Staying dry is not just protecting yourself from precipitation but also dealing with your condensation is equally important. If your sleeping bag gets damp, can you dry it during the day. Can you minimise the draughts in the area you are sleeping, not doing so will increase your heat lose, especially when using thinner sleeping bags. Many people think using a bivi bag or sleeping bag cover like our Hunka will increase a bags warmth as well as keeping it dry. This isn't strictly true and it depends a lot on the temperatures you will be sleeping at. In warmer conditions sleeping inside a bivi bag can cause pools of moisture to collect, where as in colder conditions it will act like a vapour barrier system reducing the moisture intake into the sleeping system.
 

Created: Dec 17, 2010

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You Warm the Bag

A comfort or season rating on a sleeping bag is there as a guide only and should be used in conjunction with other key factors to ensure you balance price, weight and bulk with a good night's sleep. Unless you can find a sleeping bag that has an inbuilt heating system a sleeping bag by itself cannot heat you up. The only heat source within a sleeping bag is you. A sleeping bag only provides insulation to ensure any heat you generate only heats the air around you. 

So let's break it down, first we need to look at ourselves and ask some simple questions. 

Do you sleep warm or cold?

If you are the sort of person that needs an extra blanket when your partner is sweating under a summer duvet you are going to need more insulation from your sleeping bag and will probably need a bag with a lower comfort rating.

Are you going to be doing a lot more exercise than you would normally do before using the sleeping bag?

If you crawl into a sleeping bag tired and hungry after a hard physical day you body isn't going to have the energy it would normally have to continue keeping you warm through the night. Again if you're not used to physical exertion, especially at altitude you might need to look at sleeping bags with lower comfort ratings.

Do you wriggle or move about during sleep?

A sleeping bag retains your bodies heat by trapping warm air around you. If you wriggle and move about a lot during sleep your sleeping bag may act like a set of giant bellows, pushing warm air out and sucking cooler air in. Sleeping bag baffles helpreduce this but again you may need a sleeping bag with lower comfort rating. A few technical sleeping bags have less insulation on the base than the top. The theory being that insulation is crushed when you lie on it so why bother with putting as much there. If you move around during sleep the panels with less insulation could end up being on top of you and the fuller top sections crushed underneath you.

Are you used to living in the temperatures that you plan on using the sleeping bag in?

If you like the sun and can be found huddled up by the fire when the mercury starts to drop anywhere near zero, chances are you're not a fan of the cold. If you're heading off somewhere colder than you are used to your body will probably react more severley to this and again you may need to look at sleeping bags with lower comfort ratings. However if you can expose your body to lower temperatures, especially your extremities, and acclimatise them the more comfortable you'll feel when you eventually get there. Before our extreme bike rider Paul Errington set off on the Arrowhead Race in Alaska he sat in front of the telly with his feet and hands in buckets of iced water.

So now we know a little more about how we sleep we now need to look at the climatic conditions we'll be sleeping in.

How humid will it be?

In the UK our weather tends to be humid and this can make temperatures around zero feel much colder. In the Alps and other large mountain ranges the air tends be very dry and for some sleeping at very low temperatures can feel similar to temperatures in the UK of 10-15ºC warmer.

How high are you sleeping?

Sleeping on the top bunk probably won't have much effect butif you're sleeping at altitude even one night your body will be using a lot more energy to keep itself going. To compensate you are going to have to make sure you take on extra fuel (food and water) to keep it running warm.

How cold is the ground?

Conduction through the ground is the quickest way to lose heat whilst sleeping. If you are going to be sleeping on frozen ground or snow it is probably worth spending some money on your sleeping mat as well as your sleeping bag.

Now let's ask some questions about how you are going to use the sleeping bag.

Does the sleeping bag need to be compressed to transport it?

Most people think their sleeping bag needs to pack up as small as they can make it. For some this is an important factor but for most we do it because that's the bag it came with. Simply put though the more you compress a sleeping bag the longer it will take for the insulation to recover to its best. A great deal of lightweight backpackers are starting to opt for larger, lighter rucksacks and rather than filling them with more kit they simply leave key insulation items like sleeping bags and down jackets as uncompressed as they can. 

 

 

Can I keep a sleeping bag dry?

A wet sleeping bag will always feel cold. A wet "down" sleeping bag will have almost no insulation to it at all. This scares a lot of people away from down sleeping bags but in reality most people are able to keep a sleeping bag dry enough to retain the majority of its insulation. If you have tried to clean a sleeping in the bath you will know it takes a surprisingly long time to completely wet one out. What a lot of people forget or do not realise is that a sleeping bag retains a lot of your bodies perspiration, especially if used in a bivi bag. In warmer weathers this isn't a problem because the sleeping bag stays warm and this perspiration simply evaporates.  However in sub zero conditions as soon as you crawl out of the sleeping bag there is no longer a heat source to evaporate that sweat enabling it to freeze around the insulation. One or two nights of this won't have a dramatic effect, but continued use without intervention will have a negative effect on the sleeping bags performance. 

Asking yourself all of the these questions will help to ensure you are prepared for the conditions you may face and hopefully you will have chosen a sleeping bag adequate for those conditions. If you're pushing your sleeping bag towards its limit or you push your body harder than expected you'll hopefully understand why you may feel colder than expected. Last of all we need to look at the engine heating the bag, you! Unlike a car you can run on all kinds of fuels and you need to think carefully about what fuels you run best on. A chocolate bar will give us a quick hit of energy but it won't last through the night. In colder conditions, especially when you're tired or at altitude your body won't feel like eating or drinking so it is extremely important you monitor this and fuel yourself adequately. Shivering is your bodies involuntary response to cold and by firing your muscles quickly it helps generate heat. Falling asleep while shivering is extremely hard so if you feel cold before going to bed do some simple exercises before climbing into your sleeping bag. We're not talking a full workout here but a quick jog on the spot, some frantic arm flapping will help you physiologically when going to sleep.

Remember it doesn't matter how thick and fluffy your sleeping bag is... YOU WARM THE BAG!

Created: Dec 17, 2010

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Terms of Use and Privacy Policy

INFORMATION ABOUT US AND OUR WEBSITE

This website is owned and operated by Alpkit Ltd: a limited company registered in England and Wales with company registration number 5146091. Our principal activity is the design and retail of outdoor equipment.

These terms and conditions constitute an agreement with you and Alpkit Ltd. By using this website and making purchases from Alpkit Ltd you agree to these terms and conditions. Alpkit Ltd may change these terms at any time. Please review these terms often to ensure you are aware of any changes made by Alpkit Ltd. If you do not agree to all the following terms you should not use this site. These terms and conditions shall be governed by the laws of England and you agree to submit to the exclusive jurisdiction of the courts of the United Kingdom.

If you have a concern about our terms and conditions our phone number is 01773 417007 between 9.00 am and 5.00pm Monday to Friday. Alternatively you can email Alpkit Ltd at support@alpkit.com or write to: Unit 12-14 Oak House, Moorgreen Industrial Estate, Engine Lane, Newthorpe, Nottingham, NG16 3QU, United Kingdom.

Complaints

If you have a complaint please email us at support@alpkit.com; phone us on 01773 417007 (9am to 5pm, Monday to Friday) or write to Alpkit Ltd, Unit 12-14 Oak House, Engine Lane, Newthorpe, NG16 3QU

As soon as we receive a complaint action will be taken to rectify the problem. If you contacted us by post or email we will reply by email. If you contact us by phone we aim to be able to resolve the issue immediately. If we need a little time to investigate the matter then we will respond no later than the following working day.

Liability

Climbing, mountaineering, trekking and associated activities are dangerous and potentially deadly. It is the individual's own responsibility to fully accept all risks, damages, injury or death which may result from such activities. Evaluate your experience honestly before you put your life in danger and seek qualified instruction.

Alpkit Ltd does not seek to limit or exclude liability for death or personal injury arising from their negligence.

Copyright

Unless otherwise specified the copyright to the contents of all the pages in this website are owned or licensed to Alpkit Ltd, or are used with permission from the owner. The contents, design or material of this website may not be copied, reproduced, modified, downloaded or used in any form without the prior permission of Alpkit Ltd.

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SALE OF GOODS

Alpkit Ltd is subject to compliancy with: The Electronic Commerce (EC Directive) Regulations 2002; The Consumer Contracts Regulations June 2014; The Supply of Goods and Services Act 1982; The Consumer Protection Act 1987.

Pricing

All prices are shown in Pound Sterling and include UK VAT at 20% unless stated otherwise. All prices are subject to change without prior notice. Prices in Euro and US Dollars are approximate and for guidance only. All transactions will be completed in GBP.

Payment methods

We accept payments from the following cards: Visa Credit and Debit, MasterCard, Maestro and Paypal. Your account is charged immediately on placing an order.

Security

When you are ready to purchase your goods you will be transferred to our payment pages.  Only now will you be asked to enter your payment details. Credit card information is transferred by secure 128 bit SSL encryption via either SagePay or PayPal. If your card is registered with your bank for advanced fraud checking features such as Verified by Visa, MasterCard SecureCode and Address Verification Service (AVS) you will be asked to provide additional security details. You can confirm the secure connection by checking that the web address (URL) starts with 'https://'.

Confirmation of order

When an order or payment has been accepted you will receive confirmation by email. Contracts will be concluded in English language.

Cancellation policy

You have an unconditional right to cancel your order within 14 working days of receiving your order. You must provide Alpkit Ltd with written notice of cancellation in a durable medium and you must return at your own cost all goods in the state in which they were received by you. If we have already processed your payment we will refund you in full within 30 days of cancellation.

Delivery 

Our aim is to despatch goods as quickly as possible; this will be the same day if the order is received before 2 pm and items are in stock. After this time if we can process the order that day we will; if this is not possible it will go out the following working day. Your account is charged immediately on placing an order. Any amendments to the original order need to be confirmed in writing however once your order has been processed by our warehouse we are unable to alter or amend an order and ask that you wait for it to arrive with you before contacting us to arrange a return.  All quoted delivery times are estimates only unless you have paid for a guaranteed service and placed your order in time for next day despatch.

In the unlikely event that your order hasn't arrived within two weeks and we have not contacted you please feel free to contact us and ask what we are doing. 

Delivery: Rest of the world

Deliveries to countries outside the EU may incur customs duty on delivery. This charge will depend on the country and you should enquire locally for more information. These countries will also have UK sales tax deducted from the sale.

Return of Goods Policy/Refunds

Changed your mind?  Not quite what you were looking for?  No problem; we are happy to accept returns of goods for refund or exchange (stock permitting).  Goods should be returned within 123 days of receipt.  All returned items must be unused and in their original packaging: we cannot accept goods back that we cannot sell as new, and they must be accompanied by the original delivery note. In all cases we will only process a refund once we receive the goods. Please ensure that you make adequate provision for the safe return of the goods; all return postage costs are the customer's responsibility unless otherwise stated.

For the safety of all our customers we are unable to accept new or unused climbing equipment for refund or exchange. Climbing ropes and climbing hardware are personal protection devices, one day you may have to call on that shiny new nut to save your bacon. No one wants to receive these items from an unknown source; you as a buyer need to have absolute confidence that your products have not been tampered with right? Even though we have the nicest customers in the world, once these products have left our sight we are no longer able to vouch for their authenticity or history. Please bear this in mind before you make your purchase, this is for your safety and the safety of the people you climb with. This does not affect your statutory rights.

If you believe your goods to be faulty; incorrectly described; not fit for purpose or if the wrong item has been despatched please contact us prior to returning the item.  We can then arrange for the goods to be returned to us at our expense and an exchange or full refund of the original price paid.

When returning an item, always ask for a Proof of Posting.  We are not liable for any returns that are lost or delayed in the post back to us.  At our absolute discretion, we may isse an exchange or refund for an item that has gone missing if the customer can provide proof of posting/signed for delivery.

Please note, we can only refund the card used in the original sale. It is entirely up to the customer's card issuing bank to decide how much time it takes to effect a credit. Our account is debited the very next day when the credit gets settled but it may take up to 3 - 4 working days for the funds to get credited to the cardholder's account depending on the card issuing bank.

Alpkit products are available exclusively from Alpkit.com. We do not sell to the trade, however we know there are several companies and individuals who are buying our goods and offering them for re-sale at a higher price. Whilst we cannot stop people doing this your Alpkit warranty is only valid for the original customer with a proof of purchase. Alpkit products brought through a second party, e.g. eBay, outdoor centres etc may not be covered.

International Warranty (Products sold outside the UK)

We double-check all of our products that are due to be sent round the world to ensure that they are in perfect condition when they leave the warehouse but we are aware that things can go wrong.  We will always stand by our products and if they are faulty we will always repair/replace them however you must cover the cost of returning the faulty product to us. This may seem harsh but we currently only have a UK office and we simply cannot offer the same level of after sales service to non UK customers as we can UK customers.

Product availability

We try to make sure that items listed on our site are always in stock. In situations when an item becomes discontinued or temporarily unavailable we will contact you to let you know when the item will be in stock or to arrange a refund.

Gift Certificates

  • The value of your Gift Certificate is indicated clearly on the certificate in GBP.
  • Any unused balance will be placed in the recipient's Gift Certificate account until it reaches its expiration date.
  • If the order exceeds the value of the gift certificate, the balance must be paid by credit or debit card.
  • It is not currently possible to combine multiple Gift Certificates in a single order.
  • Gift Certificates cannot be exchanged for cash.
  • Gift certificates and unused portions of gift certificates expire one year from the date of issue.
  • Alpkit Gift Certificates are only valid and can only be redeemed on our website, Alpkit.com.
  • You can not use Gift Certificates to purchase other gift certificates, that would be crazy.

Website images and colour reproduction

We make every effort to ensure that images displayed on our website are as accurate as possible but we cannot guarantee an exact colour match to the product as displayed on your screen.

Website content

The information on our site is constantly updated and from time to time may contain technical inaccuracies and typographical errors. We aim to correct these as soon as we become aware of them. In situations where the provided information is crucial to your purchasing decision and the eventual use of a product we recommend you contact us for clarification and confirmation of details. We reserve the right to alter specifications and prices without notice.

In no event will Alpkit Ltd be liable for any damages arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortious action, arising out of or in connection with the use, or inability to use this site. We make no warranty that this site or the server that makes it available is free of viruses or bugs.

Throughout the Alpkit Web site, you will find links to third party websites. Please note that Alpkit is not responsible for the privacy policies or content of third party sites.

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PRIVACY

This policy establishes how we handle the information we learn about you when you visit our site. Protecting the privacy and personal data of our visitors is of utmost importance to us. Protecting your privacy and your personal data is an important aspect of the way we create, organise and implement our activities on-line and off-line.

Cookies

Cookies are in general edible and yummy, but in this case they are small text files which are created by your web browser when you visit a website. Every time you revisit the same website, your browser retrieves and sends the cookie to the website's server. Most websites rely on cookies for delivering the best visitor experience and there use ranges from analysing visitor behaviour (known as 'analytics'), personalising pages, remembering visitor preferences, managing online shopping carts, tracking people across websites and delivering targeted advertising.
For more about cookies visit: All About Cookies

Cookies set by our website

We use cookies to keep track of the contents of your order along with your activity around our site. These are first party cookies (set by our site) and we do not use them to store personal data nor do we link non-personal information stored in cookies with personal data about specific individuals.

[exp_tracker, exp_last_activity, exp_last_visit]
These cookies are used by our content management system storing a date/time stamp and remembering pages visited for useful things like log-in page redirects.

[exp_flash, exp_cartthrob_session_id]
These cookies are necessary for the correct functioning of our shopping cart.

[__utma, __utmb, __utmc, __utmz]
Just like over 10 million websites worldwide our website uses Google Analytics to gather non-personal visitor information.

Google's own explanation of the Analytics service is:
Google Analytics is a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.

Opting out of cookies

How to opt out of accepting cookies: you can deny access to cookies, however doing so may limit the functionality of some sites (including ours), or in extreme cases, prevent you from using the website at all. Modern web browsers allow you to accept or deny most cookies through the browser settings. To find out how to see what cookies have been set and how to manage and delete them, visit All About Cookies.

To opt out of being tracked by Google Analytics across all websites visit Google.

More on cookies
Follow the links below if you want more in-depth information about cookies or if you would like to find out more about the EU Cookie Law.

Server Logs

Our site automatically generates log files. These files contain anonymous information such as: date and time, IP address, domain name, browser type and operating system, referrer URL, object requested and completion status of the request. We use log files to measure visitor activity, to prevent security breaches and to help make our site more useful to visitors.

Data Collection

You can access and browse our site without disclosing your personal data. If you wish to make a purchase from our site we have to ask you for some personal information. This information is necessary so that we can complete your order, contact you with news and help you with order/delivery queries. This information includes your name, address, phone number, email address and payment details.  By placing an order with us for delivery, you consent to us passing the shipping name, shipping address, phone number and email address entered on your order on to our delivery partners.  Our delivery partners will only use these details to deliver your Alpkit goodies; they should not use them to contact you for any other reason.  If you believe your details have been mis-used, please contact us.

City Link courier: in cases in which you are not able to receive and sign for your delivery, City Link courier will leave a card and document the attempted delivery location with both a description and time-stamped digital photograph. This document can be accessed by us through their secure online order tracking system and has been introduced by City Link to reduce the number of delivery disputes and to provide us with evidence in the case of delivery to a wrong address.

We collect the personal data that you may volunteer while using our services. We do not collect or use personal data for any purpose other than that to which you have agreed to. We do not collect information about our visitors from other sources, such as public records or bodies, or private organisations.

Confidentiality / Security

We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from: unauthorised access, improper use or disclosure, unauthorised modification, unlawful destruction or accidental loss. All our employees who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors' personal data.

We ensure that your personal data will not be disclosed to state institutions and authorities except if required by law or other regulation.

Access to the personal data we may hold about you

You can ask us whether we are keeping personal data about you by sending an email to support@alpkit.com or by calling 01773 417007. We will make a sincere effort to respond in a timely manner to your requests to the previous questions or to correct inaccuracies in your personal information. At any time, you may request that we delete or correct your personal information in our logs. For such requests, please contact support@alpkit.com.

If you are not able to provide proof of your identity, we reserve the right to refuse to send you the personal data.

Privacy Compliance

Our privacy policy is compliant with the Data Protection Act (1998)

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These terms do not affect your statutory rights as a consumer.

Created: Dec 16, 2010

Sticky Note

Discounts

No high street stores and no club discounts?! Cripes, it's the Alpkit way.

You like our brand, site and products yet you have an aching feeling deep in your stomach. It just won't go away, you don't like paying full price for your outdoor gear, perhaps like us you worked in a gear shop as a youth. You joined a club, and your card sits next to your credit card, ready to zapp 10% from the final total but on Alpkit there is no box to enter your membership number. You roll your eyes, curse those cyber pirates sitting in their swish virtual offices before hopping in the car, driving 10 miles into town, finding a parking metre and flexing your 10% in your preferred shop.

Well, some of that's true, some isn't. We have worked in gear shops but we are certainly not sitting in swish offices however there are many reasons we have chosen to take this path.

Why can I not find Alpkit products on the high street?

Multiply the price of any of our products by 2 and you will have an idea how much it would cost in your local shop. Simply put if we sold our products in high street shops they would be more expensive.

I am a member of a club, why do we not get a discount rate?

Let's assume we offered a 10% discount to every group that was to approach us, I mean why should we say no to one group and yes to another? Our hunch is that this would be a heck of a lot of people. We try and retail our products for the most competitive price possible to all of our customers.

But surely you are missing out on a golden marketing opportunity?

We have found not offering individual discounts has lost us marketing opportunities however we feel offering the best price to all of our customers is more important. We would also like to think an organisation that supports its members would promote good quality equipment at the lowest price, rather than the shop that offers the biggest discount.

Delivery

As with all Alpkit prices, the cost of UK shipping is included in the price shown. In most cases your goods will arrive up to two days after payment is received.

Invoice & Payment

You can pay for your goods immediately as we accept most forms of plastic, however if you need us to raise a Pro-forma invoice so you can arrange a cheque or a BACS payment, progress through the shopping cart as normal and select Pay by Phone as your preferred payment method. We will contact you shortly afterwards to sort out all the details.

The Alpkit way

- spend very little on advertising

- little or no packaging

- not having to conform to standard R.R.P.s

- products include shipping

- fast service

- quality products

- listen to customers

So that's it in a nutshell, we hope you can see there are both positives and negatives. We think there are more positives than negatives, we enjoy the freedom to make and sell what we and our customers want. There is no structure of sales agents or buyers to interfere, it is us and you. We are always open to offering the odd prize to a raffle or magazine competition if you catch us on the right day wink

Created: Dec 16, 2010

Sticky Note

International Orders

Espanol | Italiano | Francais

All orders will be billed in British pounds. If you are ordering from outside the UK please check with your issuing bank what the exchange rate will be. If you are ordering from outside the UK the shipping cost will be calculated in the checkout once you have signed in.

How much will postage cost?
We try to keep the cost of international shipping as clear and simple as possible. To see for yourself how much shipping will cost: Choose your products > Go to the checkout > Enter your delivery address > The checkout will display the total cost of your order.

Customs and Import Charges Outside the EU
Customs or import duties are paid once the parcel reaches its destination country, these charges must be paid by the recipient of the parcel. We have no control over these charges and do not know what the cost will be because they vary a great deal from country to country. If you need further information please contact your local customs office for current charges before you order, this will prevent any unexpected charges you may not have considered.

Small orders
Orders up to 1.5kg will normally be sent by 'Royal Mail International Signed For'. Delivery time is within three working days to Western Europe, four working days to Eastern Europe and five working days for the rest of the world.

Bigger orders
Orders over 1.5kg (including our Boulder mats) will go by FedEx courier. By default all prices in our shop include VAT. If you live outside the EC and prefer to see the prices without VAT you will have to sign in and enter your country.

International Exchanges
If an international customer simply wishes to exchange an item for a different size or colour the easiest and quickest method is to place a new order. This way we are able to ensure that we have your requested item in stock. After you have placed your new order please send the item you no longer want and we will refund you the cost of the product. The method of postage you choose is up to you, however we recommend sending it recorded or insured in case it gets lost. We are unable to refund any returned products until we receive them.

For example: 
Mr Arigoni from Italy wants to return a Filo because he decides he wants red instead of black. He places a new order for a red Filo and we send it out the same day. He then posts the black Filo back to us (at his cost) and we will refund him the cost of the returned Filo when it arrives.

International Warranty Returns / Faulty
We double-check all of our products that are due to be sent round the world to ensure that they are in perfect condition when they leave the warehouse but we are aware that things can go wrong.  We will always stand by our products and if they are faulty we will always repair/replace them however you must cover the cost of returning the faulty product to us. This may seem harsh but we currently only have a UK office and we simply cannot offer the same level of after sales service to non UK customers as we can UK customers.

There is 'No Shipping Method' for your order
For some countries the international shipping weight of a single package is 2kg, therefore you may need to split your order into two or more orders. By placing your order this way, you will be able to pay online with your credit card.  If there is not an option for your country or you have a question about delivery please ask us.

Postman's pro-tips: Ordering crash pads
Crash pads are big items and we have to send them by FedEx. You can save money on your order by ordering two together and get them delivered to the same address.

Created: Dec 16, 2010

Sticky Note

Website Problems

We wish things didn't go wrong, but from time to time they do. The following points are issues we have come up against and may help you out of a hole.

Make sure your web browser is up to date

Our web site has been tested with Internet Explorer 6/Firefox 1.5 (PC) and Firefox 1.5/Safari 1.3 (Mac). These are the minimum requirements we recommend. You will need Javascript turned on and the site uses "Cookies" to remember what is in your Alpbag, so don't eat them. If you don't know what we are talking about they are probably already turned on so go ahead and try to place an order!.

It is always worth keeping your browser up to date both for security and browsing pleasure. You can download the latest versions from the following links, they all work on Mac and PC so take your pick: 

1. Safari

2. Firefox

3. Internet Explorer

If you continue to have problems using our site please send an e-mail to support@alpkit.com It would help if you included any relevant details such as which browser and which type of computer you are using.

Explorer 5 info

Sorry but we no longer build our website for this browser.

Help: My order failed!

1. Connection failure: There could have been a temporary connection problem on the Internet causing the webserver to time out. 2. Wrong CC number: Your CC details may have been rejected by our payment processor; they are pretty strict. 3. Duplicate order: every time you enter our checkout you create a unique order ID. If you enter an invalid card number you will be given the chance to use a different card, however if you try the same card number you order can be rejected.

Help: I didn't get an order confirmation!

After completing an order you should return to our site and see an order confirmation page. You should also receive an email confirming that we have received your order. If you do not get either of these please contact us and we will check to see if we have got it. This problem is usually a web browser issue so please check you are using the minimum requirements.

Help: I cannot click through to the payment page!

The first thing to check is that your browser meets the minimum requirements and you have javascript and cookies turned on in your browser. In a small number of cases the information you are trying to send may contain illegal characters, please make sure all your information contains only numbers, letters and simple punctuation.

Created: Dec 16, 2010

Sticky Note

Placing an order

We like our coffee black, our donuts jammy and our shopping simple. If you can order it online it should be in stock. If you order before the postie gets here it will go out the same day and there is a pretty good chance you will get it the following couple of days. Oh yes.. and the prices already include UK postage. 

Postage | Returns | Payment

Payment and security

We accept PayPal, Visa, Mastercard and Maestro. You can order online, you can phone us or you can even come and visit us.

Prices

All prices on our site are inclusive of delivery and VAT for the UK. We get the products sent out to you as quickly as we can.

How you would like to pay?

There are 4 options:

  • SagePay for Credit/Debit card we will take your card details online
  • PayPal
  • Phone we will take your card details by phone
  • Proforma for purchases that require an invoice to be raised

Pay online by Credit/debit card

To do this we transfer you to our SagePay payment page. SagePay will make the necessary checks with your issuing card service and, if all is well, place a reserve on your card. We will not debit your card until we have sent the goods out.

HotTip: On a very few occasions some users can experience problems, in most cases it is the system trying to protect your card from abuse, however we know it's annoying spending all your time typing these details in only to fail at the last hurdle. If you don't want to go through it all again then just give us a ring. We very often have the details logged on our system and all we need to do is take a credit card number and the job is done.

At the end of the process click on the link to return to our site and you will see a message confirming we have received your order. In addition we will send you an email.

We get a few emails from people asking why that have had the 'Verified by Visa' or 'Mastercard Secure Code' thingy pop up.  Both Secure Code and Verified by Visa are aimed at preventing online fraud; they are both systems to help banks and retailers avoid being stung. Also the less we get stung the cheaper every thing can be so ultimately it's a good thing.

The systems are enforced by your issuing bank, rather than by us. What that means is that it is part of your deal with your bank, your bank tells our site you need to sign up to the scheme.

At some point in the next few months you will not be able to use a Mastercard without signing up to the scheme, Visa have not yet made it compulsory but it depends which bank you use. We know it can be annoying but unfortuantly it's a part of our site that we cannot control.

Phone

Your order details will have been sent to us when you clicked on submit. An order confirmation page followed by an email will confirm that we have received your order. Now call us on 01773 417007 to give us your credit card details, or send us an email telling us the best time to ring you. There is always someone around from 9 in the morning to 5.30 in the evening weekdays.

Proforma invoice

Your order details will have been sent to us when you clicked on submit. An order confirmation page followed by an email will confirm that we have received your order. We will now raise an invoice and call you to iron out any order details and arrange payment.

That's it

You can relax, it's now up to us. If we get the order before 2.00pm then we will do our very best to get it out that day. Almost all deliveries will arrive in the next couple of working days. We try very hard to ensure that everything on the site is in stock but sometimes we do get it wrong. In these cases we will contact you ASAP to sort it out.

Created: Dec 16, 2010

Sticky Note

Out of Stock woes

From time to time some of our products sell out much quicker than we had projected. Because we develop our products and purchase direct from the factory, our lead times for new production are not always as quick as we would like. We also try and ship our products by sea whenever possible, this is obviously much slower than air but helps keep the cost of the products lower and does less damage to the planet.

We prefer not to take advanced orders: shipping schedules can change, last minute production runs can get delayed.. in short there are many factors we cannot control and so we do not want to have your money stuffed down the back of our sofa.

If you have your eye on one of our products, and want to know when it comes back in to stock the best thing to do is to follow us on Facebook or Twitter or keep checking the Stock Arrivals Board of our support page.

Created: Dec 16, 2010

Sticky Note

Packaging

In order to cut down on waste material it is our policy to put as much information as we can on our website . For this reason products are very rarely individually packaged, if at all. For the vast majority of our customers this is not a problem, but if you are buying pressies for someone else and expecting plush packaging think again. In essence, you get the product but you don't get packaging.

We try to ensure all the instructions you need are on the website and on the product page - but if you can't find anything or would like some more information, drop us an e-mail support@alpkit.com or give us a call - 01773 417 007

If you are ordering a present let us know if the notes field on your order and as long as we are not super busy we will try our best to make it look as nice as possible. During peak times such as Christmas this may not be possible - but you can always ask.......

Created: Dec 16, 2010

Sticky Note

Prices

By default the prices of our products are displayed in GB Sterling and include VAT and UK shipping (Royal Mail Tracked 48hr service or another courier for large items). 

Other currencies

All transactions made on our site will be completed in GBP even if you use a foreign credit card. The exact sum will depend on the exchange rate at the time of your transaction.

Log in for a better service

By creating a profile and logging into our site we will know which country you are from. If you are outside of the EU this will automatically deduct VAT from the product prices, we will also be able to show you the shipping costs in the checkout.

Created: Dec 16, 2010

Sticky Note

Shipping Options

Postage | Returns | Payment

Shipping is an integrated part of our online shopping experience which is why our standard shipping service is included in every order at no extra cost. We try to keep our shipping options simple; less time in administration means that we can keep our costs low.

1. Royal Mail Large Letter
If we can squeeze your item into a large letter sized parcel so it fits through your door, we will send it this way. Generally this is for smaller items No need to be in, no signature and it just lands on your welcome mat. The delivery time for smaller items is around 5-7 days. All orders placed before 2pm Monday - Friday will go out the same day.

2. Royal Mail 48
This is the default shipping option for orders under 5kg, you do not need to choose it. 99% of our customers find this service is all they need, all orders placed before 2pm Monday - Friday will go out the same day and although it is not guaranteed there is a good chance your order will arrive within 48 hours. If you are not at home to take delivery the postie will leave a note and you will be able to collect your parcel from your local Post Office. If you know you will not be in you can request that we leave the parcel safe with a neighbour. Please put this information in the notes field when you place your order and we will pass it on to Royal Mail. 

3. Parcel Force
Larger items such as tents and bouldering mats will be sent via Parcel Force 24. This is a tracked service and all orders placed before 2pm Monday - Friday will go out the same day. If you are not at home to take delivery the postie will leave a note and you will be able to collect your parcel from your local Post Office. If you know you will not be in you can request that we leave the parcel safe with a neighbour. Please put this information in the notes field when you place your order and we will pass it on to Parcel Force.

5. Alpkit Special pre 1 pm. (Optional)
For when time is of the essence, this paid-for service is available to most UK customers but is postcode dependent.  As a general rule, if you live in the Highlands or across the sea, you may want to contact us to check delivery speeds before you place your order.  Small items are sent with Royal Mail Special Delivery and larger items are sent with City Link courier or Parcel Force depending on dimensions.  

To select this option add it to your shopping cart just like a regular product. Somebody must be in to sign for the delivery.

European and International Delivery

We send small items using Royal Mail International Signed For or Airsure delivery. These will take 5-7 working days to arrive in most European countries and you will have to sign to receive the goods. Larger items, including crash pads go by FedEx courier. For more information see our International Orders page.

BFPO Deliveries

We have no problem sending orders to BFPO addresses but it is not guaranteed that we can despatch your order VAT free.

Within the EU: Please select United Kingdom as your country and BFPO as your county and order as normal using either the online store or telephone. If your BFPO address is eligible for VAT exempt sales you must fax us a copy of the VAT exemption form signed by your CO. We will despatch the goods once we have received the form.

Outside the EU: If your BFPO address is outside the EU you will not be charged VAT. However, if it is not obvious that the destination is outside the EU then we will need a copy of a VAT exemption form signed by your CO. We will not ship orders until we have received this form.

The following BFPO addresses are subject to VAT – BFPO 6, 8, 15, 49, 105 to 150, 801 to 825 and all BFPO ships.  All remaining BFPO addresses are exempt tax under article 77/388/EEC.  To meet the regulations imposed on us by the Inland Revenue you will need to post a copy of the exemption form to the address listed below.  Customs & Excise in Rheindahlen have advised that this form can be obtained from most Messes or can found in SOBAG 5205 Annex C.  As soon as we receive this form we will credit the Tax back to the account initially charged.

Created: Dec 16, 2010

Sticky Note

Repairs, returns, exchanges

ALPKIT® ALPINE BOND

If a problem is our fault then we will do this to your satisfaction if it’s your fault then we will help out the best we can.  All our products are warrantied for 3 years against defects in materials or workmanship.  If anything is found to be defective against this warranty the we will repai or replace it at our discretion.  Normal wear and tear, misuse, alteration or abuse are not covered.  Shipping charges to Alpkit are not covered but return shipping charges are covered.

Faulty items

If the product has failed due to a manufacturing defect we will replace or repair it at our expense. Please contact us to arrange return of the item, this allows us to deal with your return more efficiently. Once you have contacted us, we will then instruct you how to return the item.

Swapsies / change of mind

Buy with confidence and if you are not happy, change your mind or want a swap for any reason then return it within 123 days of your order and we will exchange or refund no question. Just return the kit in its original condition. If there is nothing wrong with the product then we do ask that you pay the return postage. If the products are not returned in this condition you may not get a full refund. To avoid unnecessary expense we recommend that you send items by Second Class post with a certificate of postage.

Climbing equipment returns policy

For the safety of all our customers we are unable to accept new or unused climbing equipment for refund or exchange.
Climbing ropes and climbing hardware are personal protection devices, one day you may have to call on that shiny new nut to save your bacon. No one wants to receive these items from an unknown source; you as a buyer need to have absolute confidence that your products have not been tampered with right? Even though we have the nicest customers in the world, once these products have left our sight we are no longer able to vouch for their authenticity or history. 
Please bear this in mind before you make your purchase, this is for your safety and the safety of the people you climb with. This does not affect your statutory rights.

Download a pdf returns form

Created: Dec 15, 2010

Sticky Note

Gamma battery diagram - which way round?

We have noticed that the battery diagram on a few of our Gamma head torches has been stuck on the wrong way around. This error seems to be limited to a single box but is worth a sticky note to avoid frustrating minutes of fiddling around. The correct way for the batteries to go in is:

  • The two outside batteries should be inserted with the positive terminal facing out towards the cap.
  • The middle battery should be inserted with the negative terminal facing out towards the cap.

image

Created: Mar 31, 2009

Sticky Note

Left or right zip

A little question but so many people ask us that we think it is worthy of its own sticky. So just what do we mean by a left or right zip?

Basically it is the side the zip is on when you are laying face up in your sleeping bag. So most right handed people would go for a left zip since it is easier to reach across your body and operate the zip.

You can connect two sleeping bags side by side with opposite zips - so this could help if you want to get cosy.

Created: Feb 24, 2009

Sticky Note

How to use trekking poles

Wrist loop, pole length and a relaxed attitude

It is important to put your hand in the strap correctly, you do this by putting your hand through the loop from underneath, enough so that loop goes to about the wrist, and then grab hold of the handle. When the strap is the correct length it should allow you to grip the handle comfortably. Too short and the strap will feel tight around the wrist too long and you will feel no support. The trick here is not to hold the handle too tightly, let the strap do the work.

Adjusting strap length

If you need to adjust the strap length you can do this by pulling the strap that has the small plastic wedge, this then releases the other strap so you can either make it bigger or smaller.

Adjusting the length of your trekking pole

The next thing to adjust is the pole length. The pole is made of three sections with each joint having a small plastic wedge that when you twist the smaller pole clockwise tightens and anti clockwise loosens it (see diagram). Set the lower section to the "Stop" mark and then adjust the length of the pole so that when you are holding pole you elbow is at 90° to the pole with pole hanging straight. You may find that on soft ground particularly snow the pole sinks in (even with the basket on) and you may need to adjust the length to maintain the correct angle.

It is also best to adjust the trekking pole length to suit the terrain. On accent you could shorten the pole and on descents lengthen it or just use the palm of you hand on the top of the pole. When traversing a slope or on a zig zag path it maybe be best to have one long and one short and swap them at each turn. But just remember you supposed to be walking not adjusting you poles, but when you need a rest on a uphill slog it is always best to have something technical to adjust rather than blame your fitness.

So your hands are in the strap correctly and you have set the pole length just how you like it, How do I actually use them. Good question.

Firstly don't grip the handle to hard, it is the strap that should be doing all the work. Have a relaxed grip that allows the trekking pole to have natural swinging action. You should use opposite pole to the leading leg, so right pole left leg and vice versa. The position of the pole plant should be roughly level with your foot but it's what ever suits you.

It is important to remember the limitations of your trekking poles, especially when the terrain gets tricky. Very often it is best to pack the poles away which allows you to use your hands to better advantage.

Trekking pole links

Created: Dec 17, 2008

Sticky Note

Sleeping Bag Sizing

We often get asked about the sizing of our sleeping bags, the most common question being from someone that is 6ft 3” asking if they will fit in one.

Well, we determined the maximum size our bags using our mate Steve. He is 6ft 2” and has spent quite a few nights in a sleeping bag so we value his opinion. We put Steve in one of our regular bags and asked him if was comfortable. He said he was but he wouldn’t want the bag any smaller. Build wise he is no rugby player but I wouldn’t say he was skinny.

There are plenty of people a little bigger than this who say they have fitted in, but they will be putting up with a little discomfort; with either the bag a little tight across the chest or will be snug and possibly tight on the head. There is no way we can describe this, so we will stick with our 6ft 2in measure and hope that if you are on the cusp you will be able to draw your on conclusions. However if we were 6ft 3” we would go for the next size up.. the long.

The same goes for short bag we reckon that if you are taller than 5ft 6in then you need to consider the next size up.. the regular.

image

The next consideration is width. The PipeDream has a trim cut in order to get the very best performance out of it. If you are a 44” chest or larger the bag with will feel tight, remembering of course that this isn’t a quilt and any mummy bag is supposed to feel constricted if you are not used to it. If the PipeDream sounds too tight for you then the only other option is the SkyeHigh series which has a roomier cut than most.

Do you do the PipeDream in longer lengths?
At the moment we only offer different sizes in the SkyeHigh range and although we would love to offer different sizes for the PipeDreams this isn’t going to happen soon. There are other companies that offer long and short models such as PHD based in Glossop. So maybe it’s worth giving them a shout.

Created: Nov 04, 2008

Sticky Note

How to roll up a dry bag

AlpNick shows us how to roll up our Airlok XTra dry bags..

Created: Jul 01, 2008

Sticky Note

Why can’t I use Lithium or rechargeable batteries in my lighting?

Our headtorches and lanterns have not been designed to work with lithium or rechargeable batteries. These batteries have a high output during discharge which means they can cause the lights to overheat and possibly damage electronics and LEDs. We recommend using a good quality alkaline battery such as Duracell. Cheap batteries are more likely to leak and leave a gooey mess on the contacts.

We sometimes hear of batteries not working in the gamma due to their size - after extensive research, well forgetting to get new batteries on most trips and having to buy anything from a cheap co-op or a really expensive re-chargeable in a hurry and I've found that even batteries all labelled triple A are of varying size. 

Created: Feb 20, 2008

Sticky Note

Which dry bag for my sleeping bag or down jacket?

Keeping your sleeping bag dry in your rucksack is essential on any trip. Our Airlok or Airlok XTra bags are ideal for this, but which size should you go for?

Assuming you are stuffing the sleeping bag directly in the dry bag we find that a 13 L Airlok is good for: PipeDream 400, PipeDream 600, Pipedream 800, SkyeHigh 400 and SkyeHigh 600. The 20 L Airlok Xtra is suitable for both the SkyeHigh 800 and 1000. You can squeeze the PD400 into an 8 L Airlok Xtra if you work hard.

When stuffing your sleeping bag in to the dry bag be gentle with the opening. This is the most fragile part of the bag, so avoid twisting it or putting undue stress on the internal plastic strip so it maintains a good seal when rolled.

If you intend to keep the sleeping bag in the provided compression bag rather than stuffing it straight in to the drybag you will have to choose a larger size due to the size of the opening - most fit easily into the 35 L dry bags

 

Which dry bag should you use for a Filo?

A Filo fits into the following dry bags which are available to purchase separately: Airlok - 8 L; Airlok XTra - 5 L.

If waterproofing is not an issue, it also fits in the following bags: Vortex - Small; Apollo - A4.

(we used a Women's Medium/ Size 12, with the hood attached)

 

Which dry bag for a Filoment?

A Filoment jacket will fit neatly in an Airlok 2 l or an Airlok 1 l with a little more effort.

Created: Feb 15, 2008

Sticky Note

How breathable is the Hunka bivi bag?

Using a Hunka bivy bag as part of your sleeping system will protect it from rain, drips and snow. What the Hunka is not is a permanent waterproof cover for your bag. Even though it is breathable you are likely to get a build up of moisture inside the bag which over period of time will make you bag feel clammy and eventually go mouldy. At every oppurtunity you should let your bag air.

Current Goretex/Event air perm bivi fabric get 25,000mvtr, old Taslan Gortex around 15,000 and our fabric about 10,000mvtr which in real terms means that if your not breathing into it, then it is breathable enough. Some conditions you do get condensation on the inside of the fabric but for most people this seems to be managable.

Created: Jan 24, 2008

Sticky Note

How do I stuff my Hunka?

The Hunka includes an integral stuff bag at the footend of the bivvy bag. To store your Hunka in the intergral stuff bag, simply turn the pocket inside-out and stuff the Hunka inside. We have found that rather than rolling the Hunka into the pocket, just good old stuffing it in is the best method! 

If you have used your Hunka in the rain, try to ensure that it is thoroughly dried out before storing. The optimum storage, especially for longer periods, is for the Hunka to be hung up in a wardrobe, or similar.

Created: Jul 24, 2007

Sticky Note

Which sleeping bag is suitable for my Kilimanjaro trip?

We have had quite a few customers choosing our down sleeping bags for their trip to Kilimanjaro. They have taken a mixture of SH800 and SH1000 on both camping and hutted Kili routes. It is recommend taking a sleeping bag suitable for temperatures ranging between -10oC and -20oC. If you are camping up on the crater, and you are unlucky enough to get a cold night you are going to be at the end of that scale. One option would be to take the SH800 and be ready to boost it with a down jacket by stuffing it inside the sleeping bag as a floating blanket. You will also be more comfortable at lower altitudes where you will spend more of your time and have a more practical bag at the end of the trip.

If however you know that you get particularly cold go for the extra warmth of the 1000, yes its heavier and yes its slightly more expensive.. but you don’t go to to the summit of Kilimanjaro and the top of Africa every day!

Read what our customers say, consult with your guide or check out our spotlight on Kilimanjaro.

Created: May 18, 2007

Sticky Note

How do I check for leaks and repair them on sleeping mats

If your sleeping mat continues to deflate overnight you could have a slow puncture.  The hole can be hard to identify, even with a large magnifying glass, so here’s some advice to help you locate and fix the leak.

Locating the leak
The best way to see if there is a puncture in the fabric of the mat is to fill a clean water spritzer bottle (like the kind that holds bathroom or kitchen cleaner) with a solution of water and washing-up liquid.  It doesn’t have to be too soapy, just enough to form bubbles.  Then spray the entire surface of the inflated mat with the solution until it’s just damp all over.  Then slowly roll the mat from the bottom.  The pressure formed by rolling the inflated mat will force air out of any holes and cause the solution to bubble.  If it is just a small hole, the repair kit that you got with the mat should do the trick.
 

Surface puncture

Using a Glue Patch Apply first aid patch: make sure the area around the puncture is clean and dry. Deflate the mat and place it over a flat surface. Apply the glue provided and leave it for 30 seconds. Apply one of the patches and press firmly leaving to dry fully before reinflating the mat.

Using a Stormsure Adhesive Patch Simply clean and dry the area and press the patch on so it covers the whole of the affected area. Make sure to smooth out any bubbles and that the patch has stuck, after 5-10mins the patch should be stuck fast.

Using Storm Sure Seam Sealant Ensure the surrounding area is clean and dry, the sealant will be touchably dry in 30minutes but will take around 12hours to be 100% dry. Make sure you have somewhere to store the mat unrolled whilst drying. Apply the sealant liberally and make sure the whole of the affected area is covered. 

Leaking from the valve
Clean the valve cap: unscrew the cap fully and then pull sharply or prise it off. It can be a bit stiff. Remove the rubber o-ring and give the valve a good clean making sure there is no grit inside the valve. Check to see if the o-ring has perished, if not pop it back in making sure it is truely aligned and replace the cap.

Leaking from the seam
Everyone’s worst nightmare: seam leakage is the most difficult fix. You may be able to fashion a short-term solution with the puncture repair kit supplied but it is not likely to be very durable. The best way to fix small leaks is to use the storm sure seam sealant method above. The last resort is to very carefully run a iron around the edge. Done correctly this can reseal the mat, done badly you could finish your mat off for good.

For further clarification on any of these techniques or you need a replacement repair kit or some seam sealant please do not hesitate to get in touch.

For a more visual guide, check out our Locating the Hole video.

Created: May 17, 2007

Sticky Note

Will my boulder mat fit in my car?

If you have an estate car or ‘station wagon’ you are sure to have no problem with any of our mats. If you have a sporty hatch you may want to measure it up before finding out you can’t take all your friends bouldering and take your favourite pad! This page lists cars we know of where you don't need to fold down the rear seat to get it in the boot. The Project is our biggest mat followed by Mujo and Phud, so if a Project fits you can assume the others will. If you know of other cars with small boots let us know.

Project

  • New BMW Mini - 3 door (back seats down)
  • Renault Clio 

Mujo

  • Ford Focus
  • Toyota Avensis
  • Peugeot 306
  • Golf Mk VI
  • BMW Mini Cooper

Phud

Created: May 02, 2007

Sticky Note

Why hasn’t my self-inflating mat inflated?

The term ‘self-infating’ has been around for about 30 years ever since Thermarest developed the original idea back in the 70’s. It describes the open cell foam inside the mat expanding in much the same way as a bath sponge pops into life from a unclenched fist.

However these are not magic pop-up mats: you can buy a three second tent but no one makes a three second mat. All our mats are stored in our warehouse tightly compressed: if they weren’t we would have to charge more for them as it would cost us more to transport and store them.

This means there are a few things you need to do the first couple of times you use your mat in order to prime the foam and get the best out of it. The foam inside your mat will need a little exercise before it regains its full self-inflating power. For this reason we recommend following these 5 steps before taking your mat camping.


1) Unroll your mat and undo the valve(s)
2) Leave for 15 mins as it starts to suck in air and inflate
3) If it’s a Dozer, close one of the valves
4) Blow into the mat until solid and close the valve. Do not use a mechanical pump
5) Leave for 24 hrs

Once this has been done you should find that upon deflation and re-inflation, the thicker mats will take about 5 mins to draw in enough air for you to sleep on. To make your mat firm you will always need to add extra air by breathing into it. This ranges from one big breath to inflate a Little Kippa and about six for a Dozer, another 3 or 4 if you like it really firm.
To deflate your mat open the valve(s) and roll the mat from the opposite end to expel all of the air. Close the valve to stop the mat from reinflating itself.

To give the mat the best chance of self inflating, it needs to be stored open with the valves open. By following this advice you can ensure the fastest possible inflation time on your campsite.

Sleep with the Alpkit logo facing up, your head at the valve end and your feet at the opposite end.. zzzzz

Created: May 02, 2007

Sticky Note

How should I store my self-inflating camping mat?

The best way to store your Airic is unrolled with the valve open. Stash it under your bed or behind a wardrobe.

Created: May 02, 2007

Sticky Note

How do I land on my crash pad?

Bouldering mats are not rated to the same exacting terms as other climbing products such as ropes and harnesses, in fact we are one of the only companies who actually publish the exact spec of our foam.

It is really difficult to give a safe height to fall from; there have been cases of unlucky climbers falling from below 2m in the relatively safe environment of a climbing wall onto proper thick gym style mats resulting in paralysis.

Most ‘comfortable’ bouldering takes place between 1-3 metres.. 3-5 metres is rather high and the pad can look very small from this distance. Learning to fall safely from this height is a skill, especially when you are at your limit, and much safer with a group of friends and multiple crash pads.

There are currently no standard tests that measure the effectiveness of a crash pad. We are working with the UIAA along with other mat manufacturers to get a standard system in place to make sure everyone is as safe as possible.

But protecting a boulder problem can be an art in itself, especially when you have projecting rocks, slippery slopes and gapping holes to cover. Anything above 2-3 metres is going to have an elevated element of risk, and walking away from a fall is as much about how you land as to what you land on.

The bottom line is you should not expect to be able to just let go and flop back onto the mat. It is always best to start falling off low down and working your way up, feeling comfortable jumping off and remembering to bend your knees when landing!

Created: May 02, 2007

Sticky Note

Down is escaping, is this normal?

All our fabric is technically down-proof but there are two situations in which your down may appear to be migrating. The first is that sharp quills may poke through the fabric or stitching. ‘But I thought this was down!’ The quality of down we use is 90/10, this means 90% is the really fine down plumes you expect while the other 10% is less pure and may include small feathers. Slowly remove the jacket and attempt to pull the feather back into the jacket from behind. Scrunch up the fabric between your thumb and forefinger to close the pin sized hole left in the shell. This will happen more when the jacket is brand new. The second possible explanation is that you have big hole that needs immediate repair. Again remain calm and don’t under any circumstances move. Ask one of your expedition buddies to find the gaffer tape.

Let's say the average down jacket has 300 grams of down in it.  A gram of down is made up of about 500 filo plumes or bits of down.  So that means in your jacket you have roughly 150,000 bits of down.  If you are worried that your jacket is leaking a few feathers here and there, please don’t.  Even if you were to lose 10 bits a day, it would take about 41 years before you had none left.  And thinking about it, as you lose down the pressure inside the baffle would reduce making it harder for individual bits to force their way out.  So let's say the pressure reduced by 50% in 10 years reducing the loss to 5 bits per day you’ve now got 62 years left.  I think I am rambling a little here.  Suffice to say unless you have a stream of down pouring out of your jacket or sleeping bag don’t worry about the odd feather or bit of down.

Created: May 02, 2007

Sticky Note

Can I fold my self-inflating mat in half before rolling it?

All mats are supplied rolled along their full width, but (with the exception of the Dozer) you can also fold the mat in half first. Another method would be to fold your mat in thirds and to slide it down the back of your rucksack. This works especially well with a shorter mat and a lightweight rucksack that may not have a back system.

Created: May 02, 2007

Sticky Note

Fixing holes in your Gourdon

1. Make sure that the surface of the Gourdon is clean and dry, warm your iron up to the lowest setting.

2. Lay the injured Gourdon on a flat surface and peel the backing off the repair patch.

3. Place thepatch on top of the rip and apply the iron for no more than 4 seconds.

Be very careful if the hole is near the clear plastic panel.

Created: May 02, 2007

Sticky Note

Can I zip together long and short sleeping bags?

It is possible to zip together a long and a short sleeping bag but the zips are different lengths. This means you may have a gap of 5cm or so at the top where the longer zip is exposed.

Created: May 01, 2007

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