Welcome to the Alpkit support centre. Here you can find answers to your questions about our products. If you cannot find the answers you are looking for then please do ask us a question.
Ashleigh, Fran, Ben and Connie!.
Two of our Support Heroes are missing in action until October! This means that our reaction times will be slightly diminished through September. We hope to minimise these effects to our lovely customers but to keep you all in the loop, you should expect:
- All emails will be replied to within a day
- There will always be a Hero at the end of the phone if you need to call us
- Returns may not be processed within 24 hours but they will be done as quickly as possible
- LiveChat will be offline
We appreciate your patience during this busy period and please be reassured that our Heroes are still here to help you Go Nice Places, Do Good Things.
..and squeeze the most out of your Alpkit Experience. We will reply to all emails. If you do not receive a reply by the next working day assume your email has been lost in space and drop us another mail or give us a call.
Check out our arrivals board or sign up for our newsletter for the latest news on sold out products or new arrivals.
Stickies are all of our frequently asked product questions organised by category.
Shopping at Alpkit
So, you have big ideas and you need some help? Find out how to submit your sponsorship request
Write to us
Alpkit Global HQ
Units 12 - 14 Oak House
Moorgreen Industrial Park
Come and see us
Monday - Friday, 9am - 5.30pm (closed Friday 26th and Monday 29th Aug). Wednesdays opening 10 am
Alpine Bond product warranty
All our products are warrantied for 3 years against defects in materials or workmanship. If anything is found to be defective against this warranty we will repair or replace it at our discretion. If it’s your fault we will help out the best we can. Normal wear and tear, misuse, alteration or abuse are not covered.
Download instructions for your product
Living with your Alpkit goodies and looking after them.
All about shopping at Alpkit
- Christmas Shopping
- Why do offers not have an end date?
- Alpkit Foundation
- Can I swap a product in a bundle?
- Save 15% on books
- SagePay US State Abbreviations and US State Postal Codes
- Alpine Bond
- PayPal Payments
- Club or Group Discounts
- International Orders
- Website Problems
- Placing an order
- Shipping Options
- Repairs, returns, exchanges