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123 Day Returns

We hope you love your Alpkit product, but if you don’t you can return it for an exchange or refund until up to 123 days after you placed your order.

Use the returns flowchart to find out whether you are eligible for a refund or exchange and how to do it. 


Free UK Returns

Make sure you send a completed returns form with your item, we can’t process your exchange or refund without it!  

Using Free Royal Mail tracked service

  1. Box up your unwanted products with an enclosed returns form, check that they are within the following dimensions:
    - Boxes: less that 20 kg and smaller than 61 x 46 x 46 cm
    - Tubes: less that 20kg and the length plus 2 x the diameter must not exceed 104cm, with the greatest dimension being no more than 90cm.
    Is your parcel bigger than this? If so, contact us to organise a return.

  2. Visit https://rm.alpkit.com to create your postage label, print it out and stick in on the outside of your parcel.

  3. Pop to the post office to send your item. Ask for a Certificate of Postage upon sending. This proves that the Royal Mail has your item and helps you to make a claim if it gets lost. (For small items you can use a post box, but you won’t get a certificate of postage).

Using Collect+ service (£4.49)

  1. Box up your unwanted products with an enclosed returns form, check that they are within the following dimensions:
    - Less than 10 kg and smaller that 60 x 50 x 50 cm
    Is your parcel bigger than this? If so, contact us to organise a return

  2. Visit www.collectplus.co.uk/alpkit to purchase your postage label, print it out and stick it on the outside of your parcel.

  3. Find your local Collect+ store (there are 6,000 across the UK) on their website. The shopkeeper will scan your parcel and five you a receipt with your unique reference number on it. You can use this code to track your parcel’s progress.

 


International Returns

Please contact us before sending your item back, we may be able to resolve the problem by email or phone.

  1. Send the product back to us, don’t forget to include a completed returns form (we can’t process your return without it).

  2. You are responsible for the cost of return shipping and any customs duties or taxes, unless you’re using Paypal Free Returns.

 


Paypal Free International Returns

Paypal currently offers free return shipping for customers that have paid using PayPal. To find out more and activate this service, please visit the PayPal website.

Created: Nov 12, 2018