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Wanted: Sales Hero

By Ashleigh Naysmith
21, May, 2019

As one of Alpkit’s 5 obsessions, customer support is placed at the heart of Alpkit operations - are you passionate about creating exceptional customer experience?

POSITION FILLED

This hero is the voice of Alpkit and loves engaging with our customers and hearing about their stories. They are warm and relatable and speak enthusiastically and knowledgeably about our products – they aren’t afraid to ask the customer questions to work out the best product for their needs. They’re a pro at making tea or coffee and making the customer feel part of the family. 

Hours: 40 hours per week, from 9.00 - 17.30, Monday to Friday with 1/2 hr paid breaks during the day and 1/2 hr unpaid lunch.

Location: Work is based at our HQ in Nottingham.

Pay: Dependent on experience.
 

Role outcomes:

1. Help grow our community that loves and connects with the world's wild places

2. Share passion and expertise for outdoor products with our customers

 

Role outline:

Providing fast, accurate, personal responses to customer emails, live chats and phone calls

Chatting with customers in the Alpkit Showroom

Update and maintain accuracy of online information

Interact with Alpkit social networks

Working with our order management and payment systems to place and amend orders 

Work with Content Team to ensure customer queries are handled in the web content, store POS 

Work with Buying Team to ensure communication of stock requests & maintaining up to date info of incoming products and new stock 

Keeps up to date with product development 

Keeps immersed in industry updates to ensure the team are up to date with latest updates 

Works with store teams to ensure consistency of knowledge & service across locations 

Works with factory to process to custom orders 

Works with Marketing Team to ensure showroom is up to date in presentation of products and campaigns 

Use website & social media to share the great work and customer experiences

 

Skills:

Strong technical understanding of outdoor products and their use

Computer literate with ability to use Word, Excel, & Mac based apps

Fluent in written and spoken English

Excellent organisation and time management skills

 

Nice but not required:

Experience using Khaos Control software 

Fluency in additional languages, especially French, Italian, Spanish or German

 

Personal Attributes:

Confident and optimistic

Natural salesperson

Passionate about outdoor products and enjoy talking about them

Flexibility to pick up work in other areas of Customer Support when busy 

Affinity towards Alpkit ethos and products

Motivated to develop skills, knowledge and role

Enjoy being part of a team

Self-starter / problem solver

Strong attention to detail

 

Interested? Send your CV and cover letter detailing why you want to be our Sales Hero to ashleigh@alpkit.com. CLOSED TO APPLICATIONS.

However, due to high amounts of interest, applications may close early. For more information please contact us.

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