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Wanted: Customer Support Hero

By Ashleigh Naysmith
07, Feb, 2017

We need a shiny-new Hero to join our Customer Support Team

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We need someone special to join our Customer Support team. You will have to be passionate about delivering great customer service, have a thorough understanding of our products and how they are used. Working with our despatch team you will make sure all orders go out on time, showroom visitors are greeted, and make sure everything is left neat and tidy by the end of the day.

The Alpkit Support Crew is a tightly knit team without which Alpkit would not be able to operate. As part of an award winning team you will play an important role in ensuring our customers are happy. In most cases we are the customers first and enduring point of contact. We believe in support with personality.

We have a relaxed office environment but we work hard. Tea (and coffee for the non-believers) is always to hand, decent music is almost always on but when there is stuff to do, we knuckle down and get on with the job.

If you are still interested after reading that, then email your CV and covering letter to ashleigh@alpkit.com by 26th Feb 2017.

Job outline:
Customer Support is a rich role that touches on every aspect of the customer experience with us. As part of your daily tasks you will; answer emails, reply to social media posts, answer phone calls and live chats, attend to showroom visitors, resolve delivery exceptions and order queries, process returns, contribute to product support articles and media. You will also have the opportunity to attend consumer facing shows during the year.

Depending on experience, starting salary would be £7.70 / hr. 
Hours are 9 - 5.30 Monday - Friday with 1/2 hr paid breaks during the day and 1/2 hr unpaid lunch, so that equates to 40 hrs / week.

Skills:
Well organised
Attention to detail
Excellent phone manner
Focused
Computer literate with ability to use Word, Excel, & Mac based apps
Fluent in written and spoken English
Understanding of the outdoor sports markets and trends
User / consumer level awareness of outdoor products
Social Media aware

Personal Attributes:
Enjoy being part of a team
Calm and patient
Assertive / tenacious
Self-starter / problem solver
Strong attention to details
Enthusiastic with a youthful mindset
Adhere to deadlines
Problem solver

Qualifications:
Although no formal qualification is a prerequisite a high degree of technical knowledge will be required
Active in outdoor sports (preferred)

Experience:
Working with people, helping to solve their problems and working at momentum.

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