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Wanted: Product Hero

By Ashleigh Naysmith
06, Sep, 2019

As one of Alpkit’s 5 obsessions, customer support is placed at the heart of Alpkit operations - are you passionate about creating exceptional customer experience?

We are looking for an Product Hero to join our band of Customer Support Heroes. 

Listening to our customers has been core to Alpkit since way back when. As Nick, Jim, Kenny and Col would answer phones and head out to events so that they could get to know our customers. Off the back of their findings, ideas would be brought to life, designs amended, new products created. We even went as far as our CoLAB Design Award to get customers fully involved with the design of our products.

Hours: 40 hours per week, from 9.00 - 17.30, Monday to Friday with 1/2 hr paid breaks during the day and 1/2 hr unpaid lunch.

Location: Work is based at our HQ in Nottingham.

Pay: Dependent on experience.

Responsiblities:

Handling customer enquiries relating to product care, spares, refunds and Alpine Bond claims 

Processing of customer returns with speed & diligence

Carrying out simple repairs 

Working closely with product team to ensure feedback is fed into design

Work closely with warehouse team to ensure returned products are reprocessed

Requirements:

Strong, technical understanding of outdoor products and their use - a true outdoor product geek!

Computer literate with ability to use Word, Excel, & Mac based apps

Passion for creating excellent customer experiences

Fluent in written and spoken English

Excellent organisation and time management skills

Nice but not required:

Experience in the outdoor industry

Fluency in additional languages, especially French, Italian, Spanish or German

Personal Attributes:

Strong attention to detail

Motivated to develop skills, knowledge and role

Passionate about outdoor products and enjoy talking about them

Affinity towards Alpkit ethos and products

Enjoy being part of a team

Flexibility to pick up work in other areas of Customer Support when busy 

Interested? Send your CV and cover letter detailing why you want to be our Product Hero to ashleigh@alpkit.com by 19th September 2019.

However, due to high amounts of interest, applications may close early. For more information please contact us.

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