News - update on all things Alpkit
Wanted: Product Hero
By Ashleigh Naysmith
06, Sep, 2019
As one of Alpkit’s 5 obsessions, customer support is placed at the heart of Alpkit operations - are you passionate about creating exceptional customer experience?
We are looking for an Product Hero to join our band of Customer Support Heroes.
Listening to our customers has been core to Alpkit since way back when. As Nick, Jim, Kenny and Col would answer phones and head out to events so that they could get to know our customers. Off the back of their findings, ideas would be brought to life, designs amended, new products created. We even went as far as our CoLAB Design Award to get customers fully involved with the design of our products.
Hours: 40 hours per week, from 9.00 - 17.30, Monday to Friday with 1/2 hr paid breaks during the day and 1/2 hr unpaid lunch.
Location: Work is based at our HQ in Nottingham.
Pay: Dependent on experience.
Handling customer enquiries relating to product care, spares, refunds and Alpine Bond claims
Processing of customer returns with speed & diligence
Carrying out simple repairs
Working closely with product team to ensure feedback is fed into design
Work closely with warehouse team to ensure returned products are reprocessed
Strong, technical understanding of outdoor products and their use - a true outdoor product geek!
Computer literate with ability to use Word, Excel, & Mac based apps
Passion for creating excellent customer experiences
Fluent in written and spoken English
Excellent organisation and time management skills
Nice but not required:
Experience in the outdoor industry
Fluency in additional languages, especially French, Italian, Spanish or German
Strong attention to detail
Motivated to develop skills, knowledge and role
Passionate about outdoor products and enjoy talking about them
Affinity towards Alpkit ethos and products
Enjoy being part of a team
Flexibility to pick up work in other areas of Customer Support when busy
Interested? Send your CV and cover letter detailing why you want to be our Product Hero to firstname.lastname@example.org by 19th September 2019.
However, due to high amounts of interest, applications may close early. For more information please contact us.
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