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Vacancy: Customer Service Hero Sidekick

By Jenni | 22, May, 2012

One of our Customer Service Heroes, Jenni, is leaving us to head off on maternity leave and we are looking for a Sidekick to learn the ropes and to cover her duties whilst she’s away.

Although we are still a relatively small company, our reputation for great customer service is huge and we want to maintain that.  Ideally you will have experience of a customer service environment, be able to work to deadlines and have proven high levels of English and Maths as well as solid basic IT skills.  An active interest in the outdoors and an awareness of the gear available would be advantageous.  Your daily duties would include:

  • Answering all emails and telephone calls promptly
  • Managing print runs of orders to meet dispatch deadlines
  • Administrating returns
  • Ordering of office and warehouse supplies
  • Daily sales reconciliation
  • Understanding basic warehouse layout, functions and processes
  • Understanding, and being able to help with, daily picking/packing procedures

As excellent customer service is Alpkit’s bread and butter, you will be an important part of what we do.  We have a relaxed office environment but we work hard.  Tea (and coffee for the non-believers) is always to hand, decent music is almost always on but when there is stuff to do, we knuckle down and get on with the job.

What we are offering
We are offering a six-month, fixed term contract ideally starting from 11 June 2012.  The hours of work will be 30 hours a week, days and times negotiable but may include weekend work.  The salary will meet National Minimum Wage.

More about us
Alpkit is based in Eastwood, within easy reach of junctions 26 or 27 of the M1.

Please send your CV to us along with a covering letter/email explaining why you would like to be part of the team to jobs@alpkit.com or by post to the address on the website.
8 June 2012

Prefer to work in manufacturing?
We are also looking to employ a machinist.

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