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Customer service hero wanted

By Nick | 23, Nov, 2007

Alpkit needs your help – Customer service Hero required
We need someone special to help us keep our customers happy. You will have to answer a lot of emails, print out all the orders and if we are really busy you will have to pack some of them as well. The phone rings a lot so you will need to know about our products, how to use them and it would help if you know about other peoples products as well.

More about us
Alpkit is based in Ilkeston, which is half way between Nottingham and Derby. It takes about 20mins in the car from either of them and about 40mins by bike. We are really close to the motorway so it is easy to get away for the weekend.

We are a small company so you will have to get on with us, but we are nice bunch so it shouldn’t be to hard. We like listening to good music on a decent stereo.

The company is 100% mac based so it would be great if you are already converted, but if Alpnick can make the switch after 15 years of building his own PCs then it shouldn’t prove to be a problem.

So you’re interested in working as a customer service super hero.

Here’s a little bit more about what the job entails..
There are quite a lot of different things you will do, the most important is to make sure all our customers have their phone calls and emails answered and to make sure that all the orders get dispatched that day.

We all pitch in when it gets busy, but it will be your job to make sure it gets done. Everyone here knows what it takes to do that, so there will be lots of help and advice if you need it.

There’s quite a lot of computer use so you need to know your way around Word and Excel and if you have used programs like Sage or Myob then this would be a huge advantage. An enthusiastic telephone manner along with an informal but informative writing style is a must.

It’s hard to fully define what you will do. Working in a small company means you really have to do a lot of juggling. Things don’t get done by themselves so if you are one of these people that sees what needs doing and then gets on and does it, then this job is for you. If your prefer to drink coffee and wiggle your mouse then our customers will soon wake you up, so it might be best if you don’t apply.

So come on, cut to the chase, what will I get paid
To start with you will get paid between £12,500 and £16,000 depending on the amount of experience you have, but if you are good then we wont want to lose you.

How do I apply
There will be a few people that might not read this, so you are going to have an advantage over them.

If you’re going to apply for any job then it always pays to know a little about the company so have a browse through the site, see what we do, and what we are about. The letter accompanying your CV should reflect this.

CVs, these tell us what you have done, what you have achieved and maybe even what sports you where good at when you were at school. They don’t need to tell us, what your dogs name is, or where you live, well not at the beginning of it. Don’t be scared to impress us. You are more likely to get called for interview if you show us a little bit of personality, this could be as subtle as the choice of font or as cocky as a YouTube video url.

What happens next
Hopefully we will get a bunch of applications, and we will need to get a few people in for interview. If you can include an email address with your application then we will let you know either way. We have a desk, computer and phone ready to go, so if you can start before Christmas then we will even buy you a present. It might have Alpkit written on it so don’t get carried away. If you can’t then don’t worry we will wait for you, we have managed this long.

Applications can be emailed to nick@alpkit.com or mailed to us.

Cheers

Nick

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