Support Centre

Welcome to the Alpkit support centre. Here you can find answers to your questions about shopping online, using our products or selecting products that are suitable for your activities. If you cannot find the answers you are looking for then please do ask us a question.

Product Stock Updates

Are we out of stock? Click here to find out when we will be back in stock or to subscribe to product updates.

Ask us a question

..and squeeze the most out of your Alpkit Experience. We will reply to all emails. If you do not receive a reply by the next working day assume your email has been lost in space and drop us another mail or give us a call.




Product Support - have we missed something in the blurb
Order Problems & Website Support - if you have an order number please include it.


support@alpkit.com

Tel: +44 (0)115 932 5050

Alpkit Global HQ
The Ropewalk Ind Est
Ilkeston, DE7 5HX
United Kingdom

Monday - Friday, 9am - 5.30pm

Product support stickies

Some commonly asked questions..

Climbing Gear (2)
Phud and Woomf Boulder mats, chalk bags and other odds and ends
Goose Down Clothing (2)
Goose down filled technical clothing, keep it fluffy and keep yourself warm.
Lighting (3)
LED torches, batteries and retro red elastic.
Rucksacks and Bags (3)
Keep your Gourdon dry bags watertight.
Sleeping Bags (11)
Washing, care and usage instructions.
Sleeping Mats (5)
Airic sleeping mats, tips and hints.
Trekking Poles (5)
Don't let your poles become dead weight.

Product warranty

If your Alpkit product goes wrong or you not happy with it and it is our fault then we will sort the problem out, if it went wrong and it was your fault then we help you get it repaired in the most appropriate way and cost. Sending us an email, or giving us a ring will help ensure that you are without your product for the shortest possible time.

Product Support

Some frequently asked questions and help topics to keep your Alpkit goodies in tip top order.

Manuals

Product information in print ready PDF format.

Product guides

From choosing which outdoor products are right for you, to living with your Alpkit goodies and looking after them.

Product descriptions

For more information on our major product lines see our Product Showcase.

General Information

Problems

Services

International Support

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Alpkit support