We wish things didn't go wrong, but from time to time they do. The following points are issues we have come up against and may help you out of a hole.
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If you continue to have problems using our site please send an e-mail to support. It would help if you included any relevant details such as which browser and which type of computer you are using.
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Help: My order failed!
1. Connection failure: There could have been a temporary connection problem on the Internet causing the webserver to time out. 2. Wrong CC number: Your CC details may have been rejected by our payment processor; they are pretty strict. 3. Duplicate order: every time you enter our checkout you create a unique order ID. If you enter an invalid card number you will be given the chance to use a different card, however if you try the same card number you order can be rejected.
Help: I didn't get an order confirmation!
After completing an order you should return to our site and see an order confirmation page. You should also receive an email confirming that we have received your order. If you do not get either of these please contact us and we will check to see if we have got it. This problem is usually a web browser issue so please check you are using the minimum requirements.
Help: I cannot click through to the payment page!
Help: Where is my county!
A good topic to discuss down the pub. We try to include all recognised counties but the most important thing is that we have your house number and postcode. If we are in doubt we will contact you.
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Living with your Alpkit goodies and looking after them.
Some frequently asked questions and help topics to keep your Alpkit goodies in tip top order.