We have made some big changes to our website over the past couple of days. These changes will be most noticeable to returning customers who will no longer be able to log in with their old account details. We have set off down a road to build a better visiting experience and a brighter place to show off who we are and what we do.
Shipping is an integrated part of our online shopping experience which is why our standard shipping service is included in every order at no extra cost. We try to keep our shipping options simple, less time in administration means that we can keep our costs low. It is highly likely that you will need to sign to receive your parcel.
1. Royal Mail Tracked (under 5kg)
This is the default shipping option for orders under 5kg, you do not need to choose it. 99% of our customers find this service is all they need, all orders placed before 2pm Monday - Friday will go out the same day and although it is not guaranteed there is a good chance your order will arrive next day. The Royal Mail Tracked service will send you an email on the day of delivery. If you are not at home to take delivery the postie will leave a note and you will be able to collect your parcel from your local post office. If you know you will not be in you can request that we leave the parcel safe with a neighbour. Please email us with instructions when you place your order.
2. CityLink - Next Working Day (over 5kg)
This is the default shipping option for orders over 5kg, you do not need to choose it or pay any extra. This is a next working day service.
Remember, if you order:
IMPORTANT - Please make sure someone will be available to sign for your CityLink delivery (this can be your work address). If this is not possible the courier will leave a card at your premises and you can arrange to pick it up from your local CityLink depot at no cost. The cost of the first delivery attempt is on us, however there is a charge of £6 for a second attempt if you cannot get to the depot.
Obviously it is easier for everyone if you plan your delivery before placing your order.
Track your CityLink parcel
Your CityLink parcel can be tracked from the evening after you have placed your order. You will need your order reference number which on the email confirmation that is sent to you after you have placed your order. Visit the CityLink website and input your reference number (incuding the AK suffix) into the Track Your Parcel box.
4. Alpkit Special pre 1PM.
For when time is of the essence, this paid for service is offered to mainland UK customers in addition to the standard delivery services listed above.
To select this option visit the 'Special Stuff' category and add it to your shopping cart just like a regular product. Somebody must be in to sign for the delivery.
If you have any questions we encourage you to ask us.
European and International Delivery
We send small items using Royal Mail International Signed For delivery. These will take 5-7 working days to arrive in most European countries and you will have to sign to receive the goods. Larger items, including crash pads go by FedEx courier. For more information see our International Orders page.
We have no problem sending orders to BFPO addresses but it is not guaranteed that we can despatch your order VAT free.
Within the EU: Please select United Kingdom as your country and BFPO as your county and order as normal using either the online store or telephone. If your BFPO address is eligible for VAT exempt sales you must fax us a copy of the VAT exemption form signed by your CO. We will despatch the goods once we have received the form.
Outside the EU: If your BFPO address is outside the EU you will not be charged VAT. However, if it is not obvious that the destination is outside the EU then we will need a copy of a VAT exemption form signed by your CO. We will not ship orders until we have received this form.
The following BFPO addresses are subject to VAT – BFPO 6, 8, 15, 49, 105 to 150, 801 to 825 and all BFPO ships. All remaining BFPO addresses are exempt tax under article 77/388/EEC. To meet the regulations imposed on us by the Inland Revenue you will need to post a copy of the exemption form to the address listed below. Customs & Excise in Rheindahlen have advised that this form can be obtained from most Messes or can found in SOBAG 5205 Annex C. As soon as we receive this form we will credit the Tax back to the account initially charged.
Similarly tagged stickies: