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Sticky Note

Shipping Options

Postage | Returns | Payment

Shipping is an integrated part of our online shopping experience which is why our standard shipping service is included in every order at no extra cost. We try to keep our shipping options simple; less time in administration means that we can keep our costs low. 

1. Royal Mail Tracked (under 5kg)

This is the default shipping option for orders under 5kg, you do not need to choose it. 99% of our customers find this service is all they need, all orders placed before 2pm Monday - Friday will go out the same day and although it is not guaranteed there is a good chance your order will arrive within 48 hours. The Royal Mail Tracked service will send you an email on the day of delivery.  If you are not at home to take delivery the postie will leave a note and you will be able to collect your parcel from your local Post Office. If you know you will not be in you can request that we leave the parcel safe with a neighbour. Please put this information in the notes field when you place your order and we will pass it on to Royal Mail. 

2. CityLink - Next Working Day (over 5kg)

This is the default shipping option for orders over 5kg, you do not need to choose it or pay any extra. This is a next working day service.

Remember, if you order:

  • before 2pm Monday - Thursday CityLink will try to deliver between 07:30 - 17:30 the next day.
  • before 2pm on Friday CityLink will try to delivery the following Monday.
  • Saturday and Sunday CityLink will try to delivery the following Tuesday.

IMPORTANT - Please make sure someone will be available to sign for your CityLink delivery (this can be your work address). If this is not possible the courier will leave a card at your premises and you can arrange to pick it up from your local CityLink depot at no cost. The cost of the first delivery attempt is on us, however there is a charge of £6 for a second attempt if you cannot get to the depot.

Obviously it is easier for everyone if you plan your delivery before placing your order.

Track your CityLink parcel

Your CityLink parcel can be tracked from the evening after you have placed your order. You will need your order reference number which on the email confirmation that is sent to you after you have placed your order. Visit the CityLink website and input your reference number (incuding the AK suffix) into the Track Your Parcel box.

4. Alpkit Special pre 1 pm.

For when time is of the essence, this paid-for service is available to most UK customers but is postcode dependent.  As a general rule, if you live in the Highlands or across the sea, you may want to contact us to check delivery speeds before you place your order.  Small items are sent with Royal Mail Special Delivery and larger items are sent with City Link courier.  

To select this option add it to your shopping cart just like a regular product. Somebody must be in to sign for the delivery.

European and International Delivery

We send small items using Royal Mail International Signed For or Airsure delivery. These will take 5-7 working days to arrive in most European countries and you will have to sign to receive the goods. Larger items, including crash pads go by FedEx courier. For more information see our International Orders page.

BFPO Deliveries

We have no problem sending orders to BFPO addresses but it is not guaranteed that we can despatch your order VAT free.

Within the EU: Please select United Kingdom as your country and BFPO as your county and order as normal using either the online store or telephone. If your BFPO address is eligible for VAT exempt sales you must fax us a copy of the VAT exemption form signed by your CO. We will despatch the goods once we have received the form.

Outside the EU: If your BFPO address is outside the EU you will not be charged VAT. However, if it is not obvious that the destination is outside the EU then we will need a copy of a VAT exemption form signed by your CO. We will not ship orders until we have received this form.

The following BFPO addresses are subject to VAT – BFPO 6, 8, 15, 49, 105 to 150, 801 to 825 and all BFPO ships.  All remaining BFPO addresses are exempt tax under article 77/388/EEC.  To meet the regulations imposed on us by the Inland Revenue you will need to post a copy of the exemption form to the address listed below.  Customs & Excise in Rheindahlen have advised that this form can be obtained from most Messes or can found in SOBAG 5205 Annex C.  As soon as we receive this form we will credit the Tax back to the account initially charged.

Created: Jul 08, 2014

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