Terms of use & Privacy

INFORMATION ABOUT US AND OUR WEBSITE

This website is owned and operated by Alpkit Ltd, incorporated in England and Wales and whose registered number is 5146091. Our principal activity is the design and retail of outdoor equipment.

These terms and conditions constitute an agreement with you and Alpkit Ltd. By using this website and making purchases from Alpkit Ltd you agree to these terms and conditions. Alpkit Ltd may change these terms at any time. Please review these terms often to ensure you are aware of any changes made by Alpkit Ltd. If you do not agree to all the following terms you should not use this site. These terms and conditions shall be governed by the laws of England and you agree to submit to the exclusive jurisdiction of the courts of the United Kingdom.

If you have a concern about our terms and conditions our phone number is +44 (0)115 932 5050 between 9.00 am and 5.00pm Monday to Friday. Alternatively you can email Alpkit Ltd at support@alpkit.com or write to our registered address: 5 Shaws Yard, Kilburn, DE56 0LY, United Kingdom.

Complaints

If you have a complaint please email us at support@alpkit.com; Phone +44 (0)115 932 5050 9am to 5pm, Monday to Friday; Or write to Alpkit.com, Alpkit Global HQ
The Ropewalk Ind Est
Ilkeston, DE7 5HX
United Kingdom

As soon as we receive a complaint action will be taken to rectify the problem. If you contacted us by post or email we will reply by email. If you contact us by phone we aim to be able to resolve the issue immediately. If we need a little time to investigate the matter then no later than the following working day.

Liability

Climbing, mountaineering, trekking and associated activities are dangerous and potentially deadly. It is the individual's own responsibility to fully accept all risks, damages, injury or death which may result from such activities. Evaluate your experience honestly before you put your life in danger, and seek qualified instruction.

Alpkit Ltd does not seek to limit or exclude liability for death or personal injury arising from their negligence.

Copyright

Unless otherwise specified the copyright to the contents of all the pages in this website are owned or licensed to Alpkit Ltd, or are used with permission from the owner. The contents, design or material of this website may not be copied, reproduced, modified, downloaded or used in any form without the prior permission of Alpkit Ltd.

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SALE OF GOODS

Alpkit Ltd is subject to compliancy with: The Electronic Commerce (EC Directive) Regulations 2002, The Consumer Protection (Distance Selling) Regulations 2000, The Supply of Goods and Services Act 1982, The Consumer Protection Act 1987.

Pricing

All prices are shown in pound sterling and include UK VAT at 17.5% unless stated otherwise. All prices are subject to change without prior notice. Prices in Euro and US Dollars are approximate and for guidance only. All transactions will be completed in GBP.

Payment methods

We accept payments from the following cards: Visa Credit and Debit, MasterCard, Switch and Maestro. We do not debit your card until the goods are despatched.

Security

When you are ready to purchase your goods you will be transferred to our payment pages on our online credit card payment processor HSBC. Only now will you be asked to enter your payment details. Credit card information is transferred by secure 128 bit SSL encryption. HSBC use advanced fraud checking features such as Verified by Visa, MasterCard SecureCode and Address Verification Service (AVS). You can confirm the secure connection by checking that the web address (URL) starts with 'https://'.

PCI compliant

SecurityMetrics has determined that ALPKIT.COM is COMPLIANT with the PCI vulnerability scan validation requirement. SecurityMetrics is a certified vendor for the Payment Card Industry Data Security Standards (PCI DSS) compliance program.

Confirmation of order

When an order or payment has been accepted you will receive confirmation by email. Contracts will be concluded in English language.

Cancellation policy

You have an unconditional right to cancel your order within 7 working days of receiving your order. You must provide Alpkit Ltd with written notice of cancellation in a durable medium and you must return at your own cost all goods in the state in which they were received by you. If we have already processed your payment we will refund you in full within 30 days of cancellation.

Delivery

Our aim is to despatch goods as quickly as possible, this will be the same day if the order is received before midday and items are in stock. After this time if we can process the order that day we will, if this is not possible it will go out the following working day. Transactions on your credit card only get processed at time of despatch. Any amendments to the original order need to be confirmed in writing.

In the unlikely event that your order hasn't arrived within a reasonable period of time and we have not contacted you please feel free to contact us and ask what we are doing.

Delivery: Rest of the world

Deliveries to countries outside the EEC may incur customs duty on delivery. This charge will depend on the country and you should enquire locally for more information. These countries will also have UK sales tax deducted from the sale.

Return of Goods Policy/Refunds

Goods should be returned within 7 days of receipt of (this can be extended to 14 days by prior arrangement - just call us or drop us an email). We will give a full refund if they are; faulty, incorrectly described, not fit for purpose, or if the wrong item has been despatched.

If you ordered the wrong goods we will accept these back for replacement or refund. In this case the customer is liable for return postage charges.

All returned items must be unused and in their original packaging, we cannot accept goods back that we cannot sell as new, and they must be accompanied by the original delivery note. In all cases we will only process a refund once we receive the goods. Please ensure that you make adequate provision for the safe return of the goods.

We can only accept claims for returned items that are lost en route if we receive proof of posting/signed for delivery. Please note, we can only refund the card used in the original sale. It is entirely up to the customer's card issuing bank to decide how much time it takes to effect a credit. Our account is debited the very next day when the credit gets settled but it may take upto 3-4 working days for the funds to get credited to the cardholder's account depending on the card issuing bank.

Alpkit products are available exclusively from Alpkit.com. We do not sell to the trade, however we know there are several companies and individuals who are buying our goods and offering them for re-sale at a higher price. Whilst we cannot stop people doing this your Alpkit warranty is only valid for the original customer with a proof of purchase. Alpkit products brought through a second party, e.g. eBay, outdoor centres etc may not be covered.

International Warranty (Products sold outside the UK)

We double-check all of our products that are due to be sent round the world to ensure that they are in perfect condition when they leave the warehouse but we are aware that things can go wrong. We will always stand by our products and if they are faulty we will always repair/replace them however you must cover the cost of returning the faulty product to us. This may seem harsh but we currently only have a UK office and we simply cannot offer the same level of after sales service to non UK customers as we can UK customers.

Product availability

We try to make sure that items listed on our site are always in stock. In situations when an item becomes discontinued or temporarily unavailable we will contact you to let you know when the item will be in stock or to arrange a refund.

Gift Certificates

1. The value of your Gift Certificate is indicated clearly on the certificate in GBP.
2. Any unused balance will be placed in the recipient's Gift Certificate account until it reaches its expiration date.
3. If the order exceeds the value of the gift certificate, the balance must be paid by credit or debit card.
4. It is not currently possible to combine multiple Gift Certificates in a single order.
5. Gift Certificates cannot be exchanged for cash.
6. Gift certificates and unused portions of gift certificates expire one year from the date of issue.
7. Alpkit Gift Certificates are only valid and can only be redeemed on our website, Alpkit.com.
8. You can not use Gift Certificates to purchase other gift certificates, that would be crazy.

Website images and colour reproduction

We make every effort to ensure that images displayed on our website are as accurate as possible but we cannot guarantee an exact colour match to the product as displayed on your screen.

Website content

The information on our site is constantly updated and from time to time may contain technical inaccuracies and typographical errors. We aim to correct these as soon as we become aware of them. In situations where the provided information is crucial to your purchasing decision and the eventual use of a product we recommend you contact us for clarification and confirmation of details. We reserve the right to alter specifications and prices without notice.

In no event will Alpkit Ltd be liable for any damages arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortious action, arising out of or in connection with the use, or inability to use this site. We make no warranty that this site or the server that makes it available is free of viruses or bugs.

Throughout the Alpkit Web site, you will find links to third party Web sites. Please note that Alpkit is not responsible for the privacy policies or content of third party sites.

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PRIVACY

This policy establishes how we handle the information we learn about you when you visit our site. Protecting the privacy and personal data of our visitors is of utmost importance to us. Protecting your privacy and your personal data is an important aspect of the way we create, organise and implement our activities on-line and off-line.

Cookies and other technologies

Cookies are used on this site to keep track of the contents of your order once you have selected an item. We do not use cookies to store personal data nor do we link non-personal information stored in cookies with personal data about specific individuals.

Our site automatically generates log files, these files contain anonymous information such as: date and time, IP address, domain name, browser type and operating system, referrer URL, object requested and completion status of the request. We use these files to measure visitor activity, to prevent security breaches and to help make our site more useful to visitors.

Data Collection

You can access and browse our site without disclosing your personal data. If you wish to make a purchase from our site we have to ask you for some personal information. This information is necessary so that we can complete your order, contact you with news and order/delivery queries. This information includes your name, address, phone number, email address and payment details.

Our UK courier is City Link. In cases in which you are not able to receive and sign for your delivery they will leave a card and document the attempted delivery location with both a description and time stamped digital photograph. This document can be accessed by us through their secure online order tracking system and has been introduced by City Link to reduce the number of delivery disputes and to provide us with evidence in the case of delivery to a wrong address.

We collect the personal data that you may volunteer while using our services. We do not collect or use personal data for any purpose other than that to which you have agreed to. We do not collect information about our visitors from other sources, such as public records or bodies, or private organisations.

Confidentiality / Security

We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from: unauthorised access, improper use or disclosure, unauthorised modification, unlawful destruction or accidental loss. All our employees who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors' personal data.

We ensure that your personal data will not be disclosed to state institutions and authorities except if required by law or other regulation.

Access to the personal data we may hold about you

You can ask us whether we are keeping personal data about you by sending an email to support@alpkit.com or by calling +44 (0)115 932 5050. We will make a sincere effort to respond in a timely manner to your requests to the previous questions or to correct inaccuracies in your personal information. At any time, you may request that we delete or correct your personal information in our logs. For such requests, please contact support@alpkit.com.

If you are not able to provide proof of your identity, we reserve the right to refuse to send you the personal data.

Privacy Compliance

Our privacy policy is compliant with the Data Protection Act (1989)

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These terms do not affect your statutory rights as a consumer.