Placing an order

Enter the checkout

Enter the checkout by clicking on the checkout button. You will see a list of all the items you intend to purchase. This is your last chance to check the details of these products before we ring them through the till. If there is anything there that you don’t want then go back to your Alpbag and delete it. Equally if there is something that you forgot like a £5 headtorch (yep £5) then hop back to the shop and squeeze it in.

How you would like to pay?

There are 3 options:

• Credit/Debit card we will take your card details online
• Phone we will take your card details by phone
• Proforma for purchases that require an invoice to be raised

Your address details

We now need to know who you are and where we should send the goods. You can only enter 30 characters in the address field so if your address is long try to shorten it by using Rd instead of Road. The main thing is to include the house number and the postcode. If we have these we can find out the full address.

HotTip: If you think that you may return to our shop for more goodies in the future you can create a profile by entering a password. This way you will not need to enter your address details again. Phew you are nearly there.. so click on Submit!

Payment details

What happens now depends on which payment method you chose

Pay online by Credit/debit card

To do this we transfer you to our HSBC payment page. It is not pretty but it is secure so go ahead and enter your card details. The HSBC will make the necessary checks with your issuing card service and, if all is well, place a reserve on your card. We will not debit your card until we have sent the goods out.

HotTip: On a very few occasions some users can experience problems, in most cases it is the system trying to protect your card from abuse, however we know it’s annoying spending all your time typing these details in only to fail at the last hurdle. If you don’t want to go through it all again then just give us a ring. We very often have the details logged on our system and all we need to do is take a credit card number and the job is done. At the end of the process click on the link to return to our site and you will see a message confirming we have received your order. In addition we will send you an email. We get a few emails from people asking why that have had the ‘Verified by Visa’ or ‘Mastercard Secure Code’ thingy pop up.  Both Secure Code and Verified by Visa are aimed at preventing online fraud; they are both systems to help banks and retailers avoid being stung. Also the less we get stung the cheaper every thing can be so ultimately it’s a good thing. The systems are enforced by your issuing bank, rather than by us. What that means is that it is part of your deal with your bank, your bank tells our site you need to sign up to the scheme. At some point in the next few months you will not be able to use a Mastercard without signing up to the scheme, Visa have not yet made it compulsory but it depends which bank you use. We know it can be annoying but unfortuantly it’s a part of our site that we cannot control.

Phone

Your order details will have been sent to us when you clicked on submit. An order confirmation page followed by an email will confirm that we have received your order. Now call us on 0115 932 5050 to give us your credit card details, or send us an email telling us the best time to ring you. There are only three of us based in the office and sometimes we just can’t get the phone. There is normally someone around from 8.30 in the morning to 6.00 in the evening.

Proforma invoice

Your order details will have been sent to us when you clicked on submit. An order confirmation page followed by an email will confirm that we have received your order. We will now raise an invoice and call you to iron out any order details and arrange payment.

That’s it

You can relax, it’s now up to us. If we get the order before 1.00pm then we will do our very best to get it out that day. Almost all deliveries will arrive the next working day. We try very hard to ensure that everything on the site is in stock but sometimes we do get it wrong. In these cases we will contact you ASAP to sort it out.