International Orders

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All orders will be billed in British pounds. If you are ordering from outside the UK please check with your issuing bank what the exchange rate will be. If you are ordering from outside the UK the shipping cost will be calculated in the checkout once you have signed in.

We try to keep the cost of international shipping as clear and simple as possible. To see how much shipping will cost:

• Choose your products
• Go to the checkout
• Enter your delivery address
• The checkout will display the total cost of your order

Small orders

Orders up to 2kg will normally be sent by ‘Royal Mail International Signed For’. Delivery time is within three working days to Western Europe, four working days to Eastern Europe and five working days for the rest of the world.

Bigger orders

Orders over 2kg (including our Boulder mats) will go by DHL courier. This service only covers some European destinations. Even if we do not have a delivery method for your country we may still be able to help. Sometimes we can split an order or find an alternative shipping option, see ‘No Shipping Method’ below.

Customers in Norway and Switzerland must also pay a £20 customs handling charge for DHL deliveries, this is already included in the postal charge. Please note that the total weight of your packaged order will be heavier than the specified product weight and may fall into a higher tariff than you were hoping. Orders outside of the EU may incur other taxes or customs duties, you should enquire localy about this.

By default all prices in our shop include VAT. If you live outside the EC and prefer to see the prices without VAT you will have to sign in and enter your country. In some cases you may notice that the cost of shipping is countered by not having to pay VAT.

International Exchanges

If an international customer simply wishes to exchange an item for a different size or colour the easiest and quickest method is to place a new order. This way we are able to ensure that we have your requested item in stock. After you have placed your new order please send the item you no longer want and we will refund you the cost of the product. The method of postage you choose is up to you, however we recommend sending it recorded or insured in case it gets lost. We are unable to refund any returned products until we receive them.

For example:
Mr Arigoni from Italy wants to return a Filo because he decides he wants red instead of black. He places a new order for a red Filo and we send it out the same day. He then posts the black Filo back to us (at his cost) and we will refund him the cost of the returned Filo when it arrives.

International Warranty Returns / Faulty

We double-check all of our products that are due to be sent round the world to ensure that they are in perfect condition when they leave the warehouse but we are aware that things can go wrong.  We will always stand by our products and if they are faulty we will always repair/replace them however you must cover the cost of returning the faulty product to us. This may seem harsh but we currently only have a UK office and we simply cannot offer the same level of after sales service to non UK customers as we can UK customers.

There is ‘No Shipping Method’ for your order

For some countries the international shipping weight of a single package is 2kg, therefore you may need to split your order into two or more orders. By placing your order this way, you will be able to pay online with your credit card.  If there is not an option for your country or you have a question about delivery please ask us.

Postmans pro-tips: Ordering crash pads

Crash pads are big items and we have to send them by DHL. You can save money on your Crash Pad by ordering two together.