International Orders

Spanish | Italian | French

All orders will be billed in British pounds. If you are ordering from outside the UK please check with your issuing bank what the exchange rate will be. If you are ordering from outside the UK the shipping cost will be calculated in the checkout once you have signed in.

We try to keep the cost of international shipping as clear and simple as possible. To see how much shipping will cost:

• Choose your products
• Go to the checkout
• Enter your delivery address
• The checkout will display the total cost of your order

Small orders

Orders up to 2kg will normally be sent by ‘Royal Mail International Signed For’. Delivery time is within three working days to Western Europe, four working days to Eastern Europe and five working days for the rest of the world.

Bigger orders

Orders over 2kg (including our Boulder mats) will go by DHL courier. This service only covers some European destinations. Even if we do not have a delivery method for your country we may still be able to help. Sometimes we can split an order or find an alternative shipping option, see ‘No Shipping Method’ below.

Customers in Norway and Switzerland must also pay a £20 customs handling charge for DHL deliveries, this is already included in the postal charge. Please note that the total weight of your packaged order will be heavier than the specified product weight and may fall into a higher tariff than you were hoping. Orders outside of the EU may incur other taxes or customs duties, you should enquire localy about this.

By default all prices in our shop include VAT. If you live outside the EC and prefer to see the prices without VAT you will have to sign in and enter your country. In some cases you may notice that the cost of shipping is countered by not having to pay VAT.

Returns and exchanges

If an international customer wishes to return/exchange an item that is not faulty then they will have to pay return postage and pay for the postage on the new order.

For example:
If Mr Arigoni from Italy wants to return a Filo for a refund because he doesn’t like it, then he will have to pay postage to send it back and we will only refund him the cost of the jacket on his original order.

If he wants to exchange it because the size is wrong or he does not like the colour, then he will have to pay to send it back to us. We will then parcel up his new order and charge him for the postage back to Italy before sending it out.

There is ‘No Shipping Method’ for your order

For some countries the international shipping weight of a single package is 2kg, therefore you may need to split your order into two or more orders. By placing your order this way, you will be able to pay online with your credit card.  If there is not an option for your country or you have a question about delivery please ask us.

Postmans pro-tips: Ordering crash pads

Crash pads are big items and we have to send them by DHL. You can save money on your Crash Pad by ordering two together.