Developing great outdoor gear and direct sales

We are committed to developing honest, great value, well thought through outdoor gear to support AlpStaff activity contiguous with the expectations of our customers. By selling high quality equipment at affordable costs and backing it up with a quality service we aim to combine the best attributes of both a retailer and specialist outdoor brand. We are not control freaks by any means but our pioneering approach does make us somewhat unique in this industry. Let's take a look at some of the details..

Developing great value kit that out performs expectations

We design, develop and source our own product range.

Selling online

Our products are available only from our own online shop, if you have found them elsewhere then they are unlikely to be the genuine article. You place the order, we send you the product.. nice and simple.

//Same day despatch

As long as we get your order before midday your order will go out the same day. If we find that we do not have your item on stock we will contact you and apologise. We do not debit your credit card until we have posted your order.

//Postage cost

For UK orders the cost of getting the products to you has already been costed in. You will not pay a seperate postage charge. Orders outside the UK do pay a postal charge. This will be shown in the checkout.

//Stock availability

We never knowingly sell you items that are not in stock and ready for immediate despatch. Sometimes errors do occur and if this is the case we will contact you to inform you when the items will be in stock or to arrange a refund. Our currently policy is not to take forward orders on items we do not have in stock.

Notes
Upon placing an order you will receive a confirmation email. We will then process your order and authenticate your card details before packing it all up and popping it in the post. We aim to process and despatch all orders sameday if the items are in stock and the order is received before midday. Most orders will arrive next working day but things can go wrong. If you have not received your order within three working days of an order confirmation, please contact customer support and ask what we are doing. Delivery times can vary at busy times such as Christmas so please allow for this.

Nice human support staff

We are pretty particular about who we give access to both our AlpMail and AlpPhone. This is why whenever you contact us with a query or a problem you will get a speedy and helpful response.
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coLAB design approach

Developing and testing outdoor gear shouldn't be done in the lab. We like to tap in to the vast experience of our customers to make our gear better. We call this Collaborative Engineering.
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Making outdoor products

We are trying to create an essentially functional product line with a few fun things thrown in.
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Shop online

We didn't take the traditional approach to retail. Our gear is available only online.
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Support

When things go wrong we do our best to sort it out as efficiently as we can.
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coLAB development

Developing and testing outdoor gear shouldn't be done in the lab, our customers help us make better gear.
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Enjoying being outdoors